ENVIRONMENT:

A global software engineering and data science consultancy is seeking a Technical Project Manager (TPM) who will be leading and managing platform implementation and enhancement projects, ensuring timely delivery, quality, and alignment with business objectives. This role requires a deep understanding of the platform, strong project management skills, and the ability to manage both technical and business stakeholders. The ideal candidate will possess hands-on technical knowledge of Platform and experience managing complex ITSM and ITOM projects from start to finish.

DUTIES:

Project Planning & Execution:

• Develop and manage detailed project plans for platform implementations, upgrades, and integrations, covering all phases from requirements gathering to deployment and support.
• Lead cross-functional teams, including developers, administrators, and business analysts, ensuring successful project delivery on time, within scope, and budget.
• Drive regular status meetings, keeping all stakeholders updated on project progress, risks, and issues.

Stakeholder & Client Management:

• Act as the primary point of contact for internal and external stakeholders regarding project scope, timelines, and deliverables.
• Ensure clear communication of project goals and deliverables between technical teams and business stakeholders.
• Manage stakeholder expectations, resolving conflicts, and ensuring alignment with the project's strategic goals.

Platform Implementation & Integration:

• Lead the implementation of various Platform modules, including ITSM, ITOM, HRSD, CSM, and other custom solutions.
• Collaborate with Platform architects and developers to design solutions that meet business requirements and adhere to best practices.
• Oversee the integration of Platform with other enterprise systems (e.g., CRM, ERP, IT monitoring tools) to ensure seamless functionality and data flow.

Resource & Team Management:

• Coordinate and manage project resources, ensuring the right skill sets are available for timely and effective delivery.
• Manage vendor relationships and third-party consultants involved in the Platform implementation process.
• Mentor and guide junior team members, fostering a collaborative and results-driven work environment.

Risk & Issue Management:

• Identify, assess, and manage project risks, developing mitigation plans and ensuring timely resolution of issues.
• Proactively manage any project changes, ensuring they are well documented, communicated, and approved by stakeholders before implementation.
• Ensure compliance with all relevant regulatory requirements and internal IT governance standards.

Quality Assurance & UAT:

• Coordinate with QA teams to ensure Platform solutions are thoroughly tested, free of defects, and meet business requirements.
• Oversee User Acceptance Testing (UAT) processes, ensuring any issues are resolved before go-live.
• Ensure project deliverables meet Platform best practices, and technical documentation is complete.

Post-Implementation Support:

• Manage the transition from project delivery to operational support, ensuring all necessary documentation, training, and handover to the support team is completed.
• Support ongoing enhancement requests, maintenance activities, and platform optimization efforts.

Project Reporting & Metrics:

• Track and report on project performance metrics such as on-time delivery, budget adherence, user adoption, and system performance.
• Provide regular updates to senior leadership on project status, KPIs, and any risks or issues requiring attention.

REQUIREMENTS:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 3-5+ years of experience managing IT projects, specifically Platform implementations, with a solid understanding of ITSM and ITOM processes.
• Strong technical knowledge of the Platform, including experience with Platform implementations, configuration, and customizations.
• Proven ability to manage multiple projects simultaneously, delivering on-time and within scope.
• Experience with Agile and Waterfall project management methodologies, and tools such as Jira, MS Project, and Platform PPM.
• Ability to effectively manage relationships with technical and non-technical stakeholders, including C-suite executives.
• Experience working with vendors and external consultants in delivering large-scale enterprise solutions.

Preferred Qualifications:

• Platform certifications (e.g., Certified System Administrator, Certified Implementation Specialist for ITSM, ITOM, or HRSD).
• PMP, PRINCE2, SAFe or Agile certifications.
• Familiarity with ITIL best practices and other IT service management frameworks.
• Experience managing Platform integrations with third-party systems (CRM, ERP, etc.).

ATTRIBUTES:

• Strong problem-solving skills, with the ability to think critically and act proactively.
• Excellent communication and interpersonal skills, capable of managing relationships with technical teams and business stakeholders.
• Highly organized, detail-oriented, and results-driven, with the ability to work in a fast-paced environment.
• Adaptability and flexibility to manage shifting priorities and requirements.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here https://www.datafin.com/job/technical-project-manager-tpm/

OR e-mail a Word copy of your CV to dani@datafin.com and mention the reference number of the job.