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Chat Agents

Cape Town CBD
Salary: R7 000.00 - R7 001.00 Per Month
Job Type: Permanent
Sectors: Call Centre Telecommunications
Reference: CH09102024

Apply before Dec 08 2024 | 17 Days left

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Vacancy Details

Employer: Callforce Direct

We are seeking a dedicated social media chat consultant to join our team. As a chat agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

We craft social media communities for leading brands. Join our dynamic team where work meets play, and learning is constant. Bring your flair and style to deliver exceptional results. As a Chat Agent you'll oversee social media channels (Facebook, Twitter, LinkedIn), manage editorial content,engage with the public, and monitor conversations.

Responsibilities :

• Develop and implement content and community strategies

• Manage content implementation and community engagement

• Foster creativity and thought leadership

• Build internal and external relationships

• Understand client business and requirements

• Identify areas for team growth and improvement

• Moderate social platforms and engage with communities

• Monitor industry trends and technologies

• Respond to customer inquiries via online chat and messaging

• Provide product/service information and assistance

• Maintain professionalism and excellent customer service

• Document customer interactions

• Meet/exceed performance targets

• Stay updated on product knowledge and company policies

Candidate Requirements

Requirements and Qualifications:

•Matric qualification

•Excellent written communication skills

•Strong problem-solving and logical thinking

•Computer proficiency and chat/messaging platform familiarity

•Multitasking and adaptability

•Customer-focused attitude (empathy, patience)

•Flexibility (evenings, weekends, holidays)

•Team player with strong interpersonal skills

Required Skills & Experience:

•Excellent communication (written & verbal)

•Social media expertise

•Community analysis and behavior understanding

•Data analysis and insights

•Attention to detail

•Creative thinking

•Organizational skills

•Ability to work under pressure

•Cross-functional team collaboration

•Sports knowledge

•Sponsorship landscape experience

Days & times of work:

The operation is based in the Cape Town CBD and runs on a rotational schedule 07:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.

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About Callforce Direct

Since our establishment in 2000, callforce has developed a sound reputation for providing outsourced people solutions that allow our clients to enjoy a number of operational and financial benefits. We combine our HR expertise with the knowledge of our client's environment to design, implement and manage outsourced people solutions, resulting in improved business performance for our clients.

We provide a range of standalone services or a combination thereof, based on your needs:
Permanent Recruitment, Flexible Staffing, BPO Services, Specialist SWAT Teams, ShadowMatch Assessments, HR Management, IR Management, Payroll Services and Workforce Management

A key component of our success has been maintaining strategic relationships with our clients by developing expertise of their environment, challenges and other needs, thereby ensuring that we deliver consistently. We provide our clients with a devoted team of professionals who play a vital role in assisting them in meeting their operational and strategic objectives. This is the reason why so many industry leaders have chosen to collaborate with Callforce.

Our Mission:
Callforce wants to improve the lives of the South African people by supporting sustainable job creation throughout the country, which promotes economic development in Africa and empowers people to grow. Our purpose is to help people to grow beyond their wildest dreams. This is what drives us and makes us proud to be Callforce!

Our Values:
People always come first at Callforce
We embrace change and innovation
We value open transparent communication
We believe in the power of teamwork
Our flexibility sets us apart