The Lodge Resident Manager is responsible for the day-to-day operations of the lodge, ensuring high standards of service, guest satisfaction, and staff performance. This role requires strong leadership skills, a passion for hospitality, and a commitment to sustainability and wildlife conservation.

Key Responsibilities:

• Operational Management:

  • Oversee all lodge operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless service and high-quality standards.
  • Develop and implement operational procedures and policies to enhance guest experience and operational efficiency.

• Guest Experience:

  • Ensure exceptional guest service by interacting with guests, addressing inquiries, and resolving any issues that arise during their stay.
  • Organize and coordinate guest activities and special events, ensuring personalized experiences.

• Staff Management:

  • Recruit, train, and supervise lodge staff, fostering a positive work environment and encouraging professional development.
  • Conduct regular performance evaluations and provide feedback to staff to maintain high service standards.

• Financial Oversight:

  • Assist in budget preparation and monitor lodge expenses and revenue, implementing cost control measures as necessary.
  • Ensure accurate billing and financial reporting, maintaining transparency and accountability.

• Sustainability and Conservation:

  • Promote and implement sustainable practices within the lodge, including waste management and resource conservation.
  • Engage guests in conservation efforts, educating them about local wildlife and environmental initiatives.

Qualifications:

• Education & Experience:

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
  • Minimum 5 years of experience in hospitality management, with at least 2 years in a supervisory or management role in a lodge or hotel setting.

• Skills:

  • Strong leadership and team-building abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in property management systems and Microsoft Office Suite.

• Personal Attributes:

  • Passionate about hospitality, wildlife, and sustainable tourism.
  • Strong problem-solving skills and the ability to work under pressure.
  • Flexibility and adaptability to changing circumstances.

Physical Requirements:

• Ability to work flexible hours, including evenings and weekends.
• Physical stamina to manage a busy lodge environment and engage in outdoor activities