Candidate Requirements

Duties and Responsibilities:

• Develop and implement content and community strategies

• Manage content implementation and community engagement

• Foster creativity and thought leadership

• Build internal and external relationships

• Understand client business and requirements

• Identify areas for team growth and improvement

• Moderate social platforms and engage with communities

• Monitor industry trends and technologies

• Respond to customer inquiries via online chat and messaging

• Provide product/service information and assistance

• Maintain professionalism and excellent customer service • Document customer interactions

• Meet/exceed performance targets

• Stay updated on product knowledge and company policies

Requirements and Qualifications:

• Matric qualification 

• Strong problem-solving and logical thinking

• Computer proficiency and chat/messaging platform familiarity

• Multitasking and adaptability

• Customer-focused attitude (empathy, patience)