Club Hacienda a beautiful Resort managed by First Group and situated in Margate  – KZN South Coast. We have an exciting opportunity for a dynamic and experienced individual to join our team as Duty Manager 

Key Responsibilities:

·         Assisting the General Manager in his day-to-day operations of the resort

·         Ensuring compliance with all relevant safety codes, regulations, and industry standards.

• Conducting regular inspections to identify needs, safety concerns, and opportunities for improvement.
• Assign duties to the HOD’s and observes performance to ensure adherence to the Resort policies and established operating procedures.
• All duties associated with the management and control of the assets of the resort.
• The Management of the performance of all staff and contract personnel employed at the property.
• Monitor guest feedback on social media and Online review platforms such as, Facebook, Trip Advisor, Google, and Hotel surveys.
• Initiate internal audits and implement continuous improvement strategies.
• Receive and resolve guest complaints and queries.
• Ensuring that all staff and contract personnel employed at the resort are always properly and adequately trained and fully conversant with all aspects of the duties they are required to perform.
• The implementation and management of guest services, entertainment programs and other guest facilities to the standards determined by the employer from time to time.
• The implementation of all systems, facilities and structures as determined by the employer from time to time.
• The management and reporting on all such areas as determined by the Employer’s policy and procedures.