Cottages Manager (B&B) (JB4809)
Observatory, Johannesburg
R25 000.00 a month (Dependent on experience)
Benefit: Accommodation (Suitable for single person)
Duration: Permanent

A dynamic Southern African NGO based in Johannesburg that promotes gender equality and justice seeks, is looking for an experienced Hospitality / Cottages Manager to manage its Bed and Breakfast (B&B) facility. The manager will be responsible for ensuring the smooth day-to-day operation of the B&B, focusing on guest services, staff management, financial oversight, marketing, and facility upkeep

Minimum Requirements:
Degree in hospitality management, business administration, or a related field preferred
Proven experience as a Hotel Manager or relevant role
Minimum of 5 years of experience in hospitality, ideally in small hotels, inns, or B&Bs
Strong understanding of hotel management best practices
Excellent leadership, organizational, communication, and interpersonal skills
Friendly and welcoming demeanor
Detail-oriented with the ability to multitask and work under pressure
Flexibility to work weekends, holidays, and irregular hours as required
Financial acumen and experience with budgeting and financial management
Proficiency in marketing and sales, with strong problem-solving and conflict resolution skills

Duties and Responsibilities:
Manage reservations, cancellations, and guest inquiries
Ensure guest satisfaction through high-quality service, room maintenance, and meal oversight
Implement hotel policies and ensure compliance with relevant laws
Supervise and schedule staff, including housekeeping, kitchen, maintenance, and casual personnel
Conduct regular staff meetings and provide performance feedback
Develop and manage budgets, control costs, and maximize revenue
Supervise invoicing and financial record-keeping
Manage inventory and order supplies as needed
Develop and implement marketing strategies to attract guests
Develop and implement marketing strategies to attract guests, including online and offline promotions
Build relationships with local businesses and tourism agencies to increase bookings
Monitor guest reviews and feedback on various platforms, addressing issues and enhancing the guest experience
Monitor guest reviews and build relationships with local businesses
Oversee maintenance and repair of the B&B to ensure the property is in excellent condition
Ensure compliance with health, safety, and licensing regulations

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

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