- Durban
- Salary: Market Related
- Job Type: Permanent
- Sectors: Hospitality Sales
- Reference: 108271
Vacancy Details
Employer: Hollywoodbets
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Customer Service Manager: Deposits. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for all Deposit functions
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- 3 – 5 years ‘management experience
- 2 – 3 years’ operations support
Advantageous
- Diploma/ Degree in Generic Management or
- 1 – 2 years ‘financial service experience.
- Sports betting experience
What You’ll Do For The Brand:
- Ensure the daily operations of the department run smoothly.
- Ensure that all automated deposit and communication systems are functioning fully.
- Ensure updating of the website is done to inform customers of down time where appropriate.
- Monitoring call volumes and call system to ensure the call centre is running smoothly at all times.
- Customer Service-Follow up with customer complaints.
- Monitor weekly and monthly performance of agents and ensure coaching takes place for agents that need improvement.
- Reporting of daily, weekly and monthly statistics.
- Staff rostering (monthly and weekly).
- Monitoring time sheets, absenteeism and signing off of monthly hours and overtime.
- Submit all necessary allowance and incentive documents to Payroll timeously.
- Ensure all leave is processed timeously on ESS in order for timesheets and salaries to be managed accordingly in Payroll.
- Sign off monthly invoices that pertain to the department.
- Work closely with audits in ensuring that all the necessary audit queries and shortages noted on the ‘Masterfile’ are received and returned/ Updated in a timely manner.
- Ensure all shortages are managed and AOD’s raised where necessary.
- Recruitment - ensuring that minimum headcounts are maintained and increase in customer queries are managed ahead of time.
- Continuously revise controls and checks for Cash withdrawals/ deposits credited.
- Training and development within the departments.
- Assist with the smooth implementation of new business development/ projects.
- Manage all bonuses throughout the year and the testing, switch on/ off thereof.
- Work closely with Payroll and HR to ensure that all new take-on and dismissals are actioned timeously.
- Perform monthly checks on the Deposit app and the Payment Gateway Portal’s to ensure that access is deleted for all terminated employees.
- Communication between Clients and VIP Client Liaison Manager/Officer.
- Leading and developing team.
- Any adhoc tasks
What you will bring to the team:
- Ability to work under pressure and in a fast – paces growing environment.
- Ability to manage data security and accessibility
- Strong business acumen
- Excellent presentation and reporting skills
- Excellent attention to detail
- Be highly accountable and trustworthy
- Strong planning and problem-solving skills
- Excellent time management and the ability to multi task
- Good customer service and communication skills
- Sound understanding of the various betting types and procedures
- Coaching and developmental
So, are you ready to level up, learn, and perform at your best? Apply now!
Please note that only applicants who meet the stipulated minimum requirements will be considered.
19 people have applied for this job. 362 people have viewed this job.
About Hollywoodbets
At Hollywoodbets, we believe that everyone should be treated like a STAR. Whether they are in one of our retail branches or online in the comfort of their own home, all our customers get the larger-than-life Hollywood experience, glitz, glamour and world-class entertainment. But behind the success of every Hollywood Star, is a dedicated and hard-working Team, who strive for success.
Born and bred on the sunny coast of Durban, our brand has expanded beyond our 90 branches to offer state-of-the-art online, telephonic and mobile betting platforms on a global scale.
Our success is driven by our Purple Team who pride themselves on first-class customer service while working together to go beyond the limits, ensuring that we are the bookmaker of choice in South Africa, Mozambique, Kenya, Ireland and the UK.
Being a part of our Team also means being associated with sporting stars like the Hollywoodbets Dolphins, Cell C Sharks as well as Premiere League football club, Brentford FC. Team Members can take pride in being part of a company that has naming rights to the Hollywoodbets Kingsmead cricket stadium, Hollywoodbets Kings Park rugby stadium and racecourses such as Hollywoodbets Greyville, Hollywoodbets Scottsville, Hollywoodbets Kenilworth and Hollywoodbets Durbanville.
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