Fast Mobile Deals is looking for an experienced Customer Service Representative.

The role of a Customer Service Representative is to help our customers understand the products and services being offered by our company. They answer inquiries by phone, e-mail, web chat, or social media. Our Customer Service Representative will also handle concerns, complaints, and other issues. Their job is to help ensure our customer satisfaction.

The ideal person must have basic business development skills and able to work with little or no supervision.

RESPONSIBILITIES

• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied. 

• Learn to identify customer needs or desires in order to recommend the appropriate product or service.

• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries. 

• Keep a record of incoming inquiries to be able to reference at a later date. 

• Be able to process orders, forms, applications, or requests. 

• Work with colleagues when necessary to resolve customer complaints. 

• Provide feedback to other departments to help improve sales, marketing, and business processes. 

• Learn about the products inside and out to be able to answer any questions from customers 

SKILLS AND QUALIFICATIONS

•Pleasant demeanor and ability to work with multiple personalities.

• Attention to detail to be able to provide written communication to customers that are free of spelling or grammatical errors.

• Patience to be able to stay calm in an intense environment.

• Ability to multitask since some tasks will require a Customer Service Representative to communicate with multiple customers at one time.

• Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner.

• Adaptability and flexibility in order to deal with different customers and needs in a short period of time.

• Leadership skills (being able to help lead or manage a team of other Customer Service Representatives).