- Johannesburg
- Salary: Market Related
- Job Type: Permanent
- Sectors: Call Centre General
- Reference: 108107
Vacancy Details
Employer: Core Group
Core Group - Order Management Controller
At Core Group, we take pride in representing globally renowned brands, and the efficient operation of our warehouse is at the heart of our success.
As an Order Management Controller, you will be the vital link between our valued customers, dedicated sales team, and our warehouse operations. Your primary responsibilities will include:
Key Responsibilities:
Processing Orders:
- Process customer orders in Syspro, Filemaker & Flowgear against allocations per customer.
- Track shipments for customers with couriers until delivery.
- Control and manage customer back orders.
- Manage emails on a ticketing system - Freshservices.
- Daily stock transfers to customers and different locations.
Billing / Financial Services:
- Invoice customers daily on Syspro.
- Make sure every day that orders are billed and if they are not billed, escalate the issue to the warehouse.
Service & Sales Support:
- Generate daily reports for customer purchase orders captured and weekly backorders
- Arrange pick-up requests from customers approved by Business Unit Heads.
- Communicate effectively with customers
About You:
Qualifications:
- Matric certificate.
Experience Required:
- Practical experience in a sales administration role.
- Familiarity with working with different currencies.
- Strong knowledge of Excel.
Key Competencies:
- Systems Knowledge: Proficient in processing orders in Syspro, Flowgear, Filemaker & Freshservices
- Attention to Detail: Diligent with all daily activities.
- Team Orientation: A collaborative team player within the Order Management team.
- Problem Solving: Determined to resolve issues effectively.
- Customer Service: Excellent verbal communication and presentation skills.
19 people have applied for this job. 182 people have viewed this job.
About Core Group
We offer people the most exciting information, communication and entertainment technology for work and play and service them through our network of re-sellers and our own retail outlets.
At the core of our business is the Apple brand. We are the sole distributors for Apple in South Africa. In support of Apple, our accessories brands offer products that enhance this technological eco-system.
iStore is an Apple Premium Reseller (APR) which is a dedicated hub for Apple products and accessories. With 18 Stores conveniently situated across the Country, iStore is the largest APR in Southern Africa. iStore aims to maximize customer value offerings by providing an authentic Apple experience and offering customers exclusive services such as in-store complimentary training, technical support and technical set-up. iStore offers contracts on various mobile networks as well as a 2 year extended warranty option with iCare Plus.
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