- Stellenbosch Remote
- Salary: Market Related
- Job Type: Permanent
- Sectors: Call Centre
- Reference: 9660
Vacancy Details
Employer: Exceed Human Resource Consultants
- Analysing Support Tickets coming in and resolving these
- Escalating Tickets to our Tech Team
- Following-up on Tickets
- Online meetings with Clients, Tech Team and Management
- Reporting
- Implementation of our software platform for onboarding clients
- Analysing an organisation’s data
- Determining information system requirements and defining project objectives
- Making recommendations, such as suggesting appropriate settings and workflows
- Writing reports and documentation
Candidate Requirements
- BA level either in computer science, It / business studies
- Previous experience in IT support and knowledge of tourism are highly beneficial. Excellent written and verbal
- Support, implement, train our clients who are using our enterprise travel reservation software platform.
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