Customer Success Manager

Apply before Dec 02 2024 | 27 Days left

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Vacancy Details

Team Management 
Plan and budget staff according to seasonal requirements
Plan and manage staff leave in accordance with operational and statutory requirements
Manage recruitment and retention of the best candidates
Develop staff ensuring continuous learning of the Team to improve overall staff competencies
Ensure the strategic viability of the quotes and action in line with the overal company strategy
Proactively gauge the strategic viability (within mandate) of each quote with the Commercial Department
Ensure quotes to clients are market related and maximises profit opportunities
Keep data base of competitor/competitive rates
Analyse company rates vs market and make necessary adjustments
Implement and drive the annual sales strategy/s
Implement and drive the sales plan/s
Strategically allocate and support log managers into various sales areas that align the log managers network, knowledge and relationships for new business and mining of opportunities
Strategically identify, research and implement cutting edge/niche/unexplored opportunities/legislative changes resulting in logistic solutions for our clients
Actively develop customer relationships that promote retention and loyalty to the company
Ensure consistent service level offering is provided by log managers to all clients
Drive internal service delivery among departments to ensure smooth and effortless outcomes for clients
Proactively identify necessary client intervention

Understanding of competition, market and industry trends
Solid understanding of effective and efficient Logistics Solutions
Knowledge of fruit industry and shipping line activities
Development and design of measures, process and procedure
Clarity and understanding of organisational structure, systems, policies and procedures

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