Candidate Requirements

Job Purpose:

We are seeking a highly organized and detail-oriented Infant Nutrition Customer Services Agent & Coordinator for our Infant Nutrition division for a 6-month fixed contract. The ideal candidate will oversee the entire process of managing quotation requests and orders for our infant nutrition products, ensuring timely and accurate delivery to our customers. This role requires strong project management skills and exceptional communication abilities.

Requirements:

·        Order Management System Experience Required

·        Relevant Project Management Experience Required

·        Medical Industry Experience advantageous

·        Fully Computer Literate, with MS Office Highly proficient in Excel

·        Proficient in Word and Power Point

·        Experience in Capturing time sensitive orders, Dealing with Customer Stock and Delivery Queries, dealing with Patient Queries Processing orders with relevant dates and requirements

·        Timeously attend to orders & queries to resolution

·        Ensuring all steps needed for Distribution to execute the deliveries are completed Maintaining Order Entries (Order Book)

·        Raising and Maintaining RMA’s (Credits)

·        Maintaining Backorders with Proactive communication to customers

To apply, please forwards CVs to jobs@emporium.co.za and use Customer Services Contract or POS24335 as reference.