This is a full-time hybrid role for an Operations Assistant at Ebem Investment (Pty)Ltd located in Richards Bay, with flexibility for some remote work. The Operations Assistant will be responsible for assisting with day-to-day operational tasks and ensuring smooth business operations. 

The Property Manager is responsible for all operational and financial aspects of a property and meeting company goals in those areas. This includes ensuring the property is excelling in areas such as leasing, collections, resident relations, maintenance, personnel management, compliance with company safety program, laws, and company policies. 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and abilities required. 

ESSENTIAL JOB DUTIES 

Property Management 

Oversee the site's leasing activity to ensure property occupancy is maximized

• Supervise the move-in and move-out process, including creating the turnover schedule, performing unit inspections, and coordinating identified work
• Regularly perform a physical review of the property's assets assessing property's appearance and condition, including monitoring Preventative Maintenance programs and working with roving maintenance team for any larger-scale maintenance projects or needs
• Develop and maintain positive relationships with residents, vendors, contractors, and the site team
• Provide clear scope of work for every maintenance or renovation activities to be performed on any of the buildings
• Apply a rigorous sourcing methodology to select vendors to provide service or supply goods for the organization
• Interface with insurance company for all claims that required to be submitted to them. 

Leadership 

Leads team to success, motivating them to provide service consistent with our Core Values

• Coordinate and indirectly supervise workers providing construction work for the company and/or completing maintenance work
• Comply with all rules, regulations and contractual agreement in place with vendors and costumers.
• Makes sure all activities at the sites remain within the boundaries of local laws. 

Financial 

• Manage the rent collection process, including following-up on all delinquent accounts and working through the eviction process as needed
• Perform regular market research activity in order to make recommendations on marketing and pricing strategies
• Prepare and submit accurate reports to Regional Manager on a timely basis
• Other duties may be assigned to meet business needs