- Cape Town
- Salary: Market Related
- Job Type: Permanent
- Sectors: Logistics Import & Export
- Reference: 2220474
Vacancy Details
Employer: Black Tie Recruit
People:
- Train, motivate, challenge and mentor other employees
- Conduct annual reviews for employee retention program – against company and job expectations
- Create personal development plan with each employee. Set up, plan training and follow-up
- Identify, develop and mentor your No. 2
- Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
- Ensure new hires go through the new hire development map within the first 6 months
- Conduct regular interviews with potential new personnel
- Review department goals and business plan periodically with staff to ensure buy-in and accountability
- Operations:
- •
- Ensure no duty/VAT unbilled
- Ensure all classification instructions for all shipments for all customers
- Ensure all Customs and OGA permits are valid and updated accordingly.
- Monitor Customs Stop /Refunds /Duty Drawbacks Reports are in place
- Monitor duty deferment usage and levels
- Ensure all documentation present for archiving purposes
- Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)
Customer
- Make 5 calls per week – Retention/Sales
- Ensure all new business is transitioned correctly
- Report all calls - sales and retention activities in CRM
- Issuance of customs proposal
- Finance:
- Follow up the customs guarantee for various operations
- Follow up refunds with customs authorities
- Follow AR report – review, delegate, chase
- Ensure every account has a credit limit and check for credit extension when needed
- Department P&L – review, identify, plan
Compliance:
- Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
- Culture:
- Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Systems:
- Promote productivity tools (e.g. using edoc and edoc treeview, customs database, process management, customs system)
- Be open to implementing new system changes and enhancements with your team.
- Audit of files in accordance to AEO
- Management of customs system
- Send client report requests through the available database (expo request, expo reporting)
- Set the tone of this environment within your team.
- Audit of files in accordance to AEO
- Management of customs system
- Send client report requests through the available database (expo request, expo reporting)
Candidate Requirements
- Expeditors company policies and procedures knowledge
- A good understanding of Expeditors’ products, services and systems
- Strong market and competition knowledge
- Good knowledge of customs brokerage process and system essential
- Good knowledge of customs legislation, especially with regards to classification, valuation and origin
- Understanding of ocean, transcon and air documentation process
- Knowledge of air, road and ocean transport
- Good knowledge of incoterms
- Hazardous Materials certification (preferred)
- Well rounded knowledge of the customs tariff and customs system
- Working knowledge and experience of the customs regulations
Skills:
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Good Microsoft Office skills (Excel, Word etc.).
- Pro-active, strong organizational skills.
- Fluent in English
- Proven negotiation skills
- The ability to troubleshoot and solve problems quickly and effectively
- The ability to maintain a privileged relationships with the customs authorities
Behaviours:
- Emotional resilience
- Self-reflecting and open to feedback
- Initiative and ability to work in autonomy
- Role model of integrity and pride for all employees
- Proven leadership attitude and background
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