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Training & Product Support Specialist

Durbanville
Salary: Market Related
Job Type: Permanent
Sectors: Engineering
Reference: 9651

Apply before Nov 30 2024 | 9 Days left

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Vacancy Details

Employer: Exceed Human Resource Consultants

Training and Coordination
Coordinate, manage and conduct training for employees, our dealership network and end customers.
The required training programs, events and plans may consist of the following subjects:
- Technical training
- Product based training
- Sales and customer service training
- Workshop and Engineering training
- Spare Parts and Maintenance training
- Administrative and Business Processes training
Coordination of training includes, but is not limited to:
- Marrying the training calendar to the marketing master plan and planning themes events and classes in advance
- Communication of training programs with delegates, both internal and external to the company
- Directly performing technical and expert training
- Sourcing and Scheduling training providers, experts and professionals. You will have access to in-house experts and professionals across the company’s departments as well as external training providers and resources
- Handling of all arrangements for training sessions and seminars such as: invitations, confirmations, attendees, venues, locations, refreshments, equipment, products, machines and presentations and course materials
Product Support
Gathering of market intelligence in terms of trends on farming practices, machines, technology and farmers requirements. As well as reporting back this information to management.
Assisting the sales team with technical specifications and configurations on quotes and orders when required.
During peak planting seasons: Assist and support farmer-customers with setup and configuration of planters and seeders.
Actively participate in product testing and development alongside your teammates.
Administrative and General
Maintenance of training registers and records.
Assistance with the updating of and development of parts manuals and brochures.
Assistance with annual training planning on a national level.

Candidate Requirements

A Technical Engineering Qualification, preferably mechanical.
10 to 15 Years Experience in the Agricultural Mechanisation Industry.
Knowledge of various farming practices, techniques and equipment.
Experience with precision agricultural systems would be advantageous.
Willing to travel extensively for work within RSA and occasionally the rest of the world.
Great communication skills and comfortable speaking in front of people.
High level of computer literacy.
Great organisational skills and high levels of administrative efficiency.
High levels of self-discipline, must be able to work without supervision and have the ability to meet strict deadlines and work under pressure.
Be able to speak and write both Afrikaans and English fluently.