Operations

• Create and maintain an effective department organization chart, which is designed for flexibility and growth

• Prepare, execute, monitor and update at regular intervals the business plan for the department

• Monitor and improve key departmental productivity indicators including but not limited to:

o Shipments Per Desk (SPD)

o Revenue Per Desk (RPD)

o Expense Per Desk (EPD)

o Revenue Per Shipment (RPS)

o Revenue to Expense ratio

o District Excellence measurements

• Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.

• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.

• Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.

• Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations:

• Daily Status Exception Report - STAT1 (Daily)

• Shipment Transit Log Report - TRNRPT (Daily)

• Consolidation Report - CONRPT (weekly - if not feeding a gateway for majority of freight) (monthly- if using primarily a gateway)

• Shipment Summary Report - SHSUM (monthly)

• Revenue Report - REVRPT (monthly or more frequent as needed)

• Route Activity Report - RARRPT (monthly or more frequent as needed)

• Aged Warehouse Status Report – STAT3 (at least weekly)

• Build and maintain strong relationships with vendors (airlines, trucking companies, and others)

• Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.

• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.

• Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.

Finances

• Assist District and Branch Managers with preparation of annual department budget

• Meet monthly with District Manager to review department financial P&L and productivity results and goals

• Review, understand and focus on improving department freight yields

• Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days

• Ensure company credit procedures are followed and utilized effectively

• Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP

• Manage intercompany accounting discrepancies via AJAX report

• Review Daily Branch Revenue report (Daily)

• Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed

• Follow company capex procedure for the purchasing of any equipment for your staff or department

• Use the Top 20 Accounts report to continually evaluate the development of your departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue from one customer)

Sales / Retention

• Actively develop business for department through active involvement in sales and retention process and close coordination with sales department

• Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the CRM database

• Ensure Customer reviews are completed with your regular customers

• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global

• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer

• Take an active role in the transition of new business/ updates to existing business

People

• Identify, develop, and mentor your No. 2

• Review and participate to staff reviews timely, and at a minimum once per year per employee

• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans

• Ensure and assist supervisors and key staff with goal setting and monitoring

• Conduct regular interviews with potential new personnel

• Plan for and hold effective monthly department meetings with team

• Review department goals and business plan periodically with staff to ensure buy-in and accountability

• Meet company standards of 52 hours training per year, including as needed management/leadership training

Systems

• Be open to implementing new system changes and enhancements into your department

• Be involved and suggest system/process improvements

• Set the tone of this environment within your department

Culture

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary