- KwaZulu-Natal Remote
- Salary: R21 000.00 - R26 000.00 Per Month
- Job Type: Permanent
- Sectors: IT Technology
- Reference: ITUSAOcr24
Vacancy Details
Employer: Redline Recruitment Cc
- Technical Support:
- Provide first-level technical support to end-users via phone, email, or in-person.
- Troubleshoot and resolve hardware, software, and network issues in a timely manner.
- Assist users with login/authentication problems, password resets, and basic software installations.
- Ticket Management:
- Create, update, and escalate support tickets using the help desk ticketing system.
- Document all troubleshooting steps and resolutions accurately and thoroughly.
- Prioritize and manage workload effectively to meet service level agreements (SLAs).
- User Training and Education:
- Educate users on basic IT procedures and best practices to improve self-service capabilities.
- Provide guidance on using standard software applications and operating systems.
- Hardware and Software Setup:
- Assist with the setup, configuration, and deployment of desktops, laptops, printers, and other IT equipment.
- Install, upgrade, and troubleshoot software applications and operating systems.
- Collaboration and Knowledge Sharing:
- Collaborate with Tier 2 support technicians and other IT team members to resolve complex issues.
- Share knowledge and contribute to the development of technical documentation and training materials.
Remote Position in SA
Job Title: Tier 1 IT Help Desk Technician
REMOTE POSITION BASED IN SOUTH AFRICA FOR COMPANY BASED IN USA
HOURS: 14:00- 10:00 PM SAST (South African time)
SALARY: $1250-1500/month USD.
Job Description:
Overview: We are seeking a motivated and customer-focused individual to join our IT team as a Tier 1 Help Desk Technician. In this entry-level position, you will be the first point of contact for internal users seeking technical assistance and support. The ideal candidate will have a passion for technology, excellent communication skills, and a desire to learn and grow in the field of IT support.
Responsibilities:
Required Skills
- Hardware And Software: 4 to 5 years
- Troubleshooting Experience: 4 to 5 years
- I.T. Help Desk: 3 to 4 years
Candidate Requirements
- High school diploma or equivalent; bachelor’s degree in a related field is a plus.
- Basic understanding of computer hardware, software, and networking concepts.
- Strong problem-solving skills and ability to think logically and analytically.
- Excellent communication and interpersonal skills; ability to communicate technical information to non-technical users.
- Customer service-oriented mindset with a desire to help others and provide a positive support experience.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with help desk ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
- Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation are beneficial but not required.
- Competitive salary
- Health insurance
- Retirement savings plan
- Paid time off
- Opportunities for career advancement and professional development
Qualifications:
Benefits:
Join our dynamic IT team and kick-start your career in technology by providing essential support to our end-users and contributing to the overall success of our organization.
32 people have applied for this job. 321 people have viewed this job.
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