- Cape Town
- Salary: Market Related
- Job Type: Permanent
- Sectors: Logistics Import & Export Freight
- Reference: 2220030
Vacancy Details
Employer: Black Tie Recruit
Summary/Description:
Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department
Key Responsibilities:
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Ocean Import Files
- Use Global Ocean Import Wokflow Monitor on a daily basis
- Ensure documents are timely sent to customer or broker for customs purposes.
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in customer SOP.
- Meet KPI standards in accordance with the Company’s procedures
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with oustanding integrity and pride.
- Meets company standards of 52 hours training per year per employee.
- Attend training classes when required.
- Complete mandatory training when required.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Candidate Requirements
Knowledge:
- Understanding of ocean documentation process a plus
- Hazardous Materials certification (preferred)
- Understanding of the Company's systems and procedures
Skills:
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate and concisely obtain positive results
- Pro-active and strong organizational skills
- Good computer skills (Microsoft Office)
- Fluent in English
Behaviours:
- Positive and willing to help attitude
Education and Experience:
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
8 people have applied for this job. 252 people have viewed this job.
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