- Johannesburg
- Salary: Market Related
- Job Type: Permanent
- Sectors: IT
- Reference: JHB006455/Vivia
Vacancy Details
Employer: Datacentrix (Pty) Ltd
- Matric
- 3 Years proven work experience as a L2 Desktop Support Engineer, Technical Support Engineer or similar role
- Relevant tertiary qualification or certifications
- ITIL Foundation - advantageous
- Hands-on experience with Windows OS environments
- Own car and valid driver's license essential
- Respond to all assigned Helpdesk tickets regarding hardware, software, and networking meeting set SLA’s based on call category and classifications
- Problem solving and issue resolution through effective diagnostic and troubleshooting
- Liaising with other functional leads and systems owners as required during service request fulfilment and incident response
- Direct unresolved issues to the next level of support personnel
- Perform special tasks as assigned
- Guide users and orient them on all IT systems, systems usage and IT processes. Walk them through installation and configuration of applications and computer peripherals
- Participate in project delivery completing tasks as assigned by project management
- Help create technical documentation and manuals
- Perform Systems Administration and Maintenance as assigned by ICT Service Delivery Manager External
- Physical IT infrastructure
- Server applications architecture
- Internet technologies
- MS Desktop Operating systems
- Office 365
- Antivirus and firewall knowledge
- Experience of mobile devices
- Knowledge in the use of a call logging tool
- Working knowledge of remote support tools
- Printing and automation
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About Datacentrix (Pty) Ltd
At a Glance
Our Business:
Datacentrix is a leading, empowered ICT integrator that provides high performing and secure ICT solutions to corporate South Africa and the country’s public services sector.
Our Footprint:
Datacentrix operates from regional branch offices in Pretoria, Samrand, Johannesburg, Cape Town, Port Elizabeth, East London and Durban, with a network of small medium enterprises (SMEs) and service personnel around South Africa that are responsible for servicing remote areas.
Our Partners: Datacentrix’ global partnerships with its technology partners remain critical to the company’s success. The company is accredited by its vendors at the highest possible level both in the technical and sales arenas, which enhances the company’s strategic value as a single source service provider.
To achieve this, Datacentrix invests in its people through training and education, embracing broad based black economic empowerment (BBBEE), while actively partnering and representing leading technology partners with distinction.
Vision
Datacentrix intends to become the preferred ICT partner to the majority of South Africa's top commercial and public sector organisations over the next five years.
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