Service technicians have to be capable of performing installation, maintenance and repair work on complex machines and equipment either in the field or in a repair facility. They use their knowledge of the equipment they handle to ensure that they’re working correctly and are properly installed for their buyers.

• Installs and tests equipment to make sure they work correctly;


• Follows installation and operation manuals;


• Responds to service requests and repairs equipment;


• Uses diagnostic tools to determine repair plans;


• Teaches customers how to use their equipment;


• Escalates issues to managers promptly;


• Knows how to use the necessary tools and equipment;


• Writes service reports after every site visit;


• Collaborates with managers and other service technicians;


• Follows all company policies and procedure;


• Adheres to safety regulations and industry standards.

SKILLS:

Service technicians must have an excellent technical and working knowledge of the specific equipment they are tasked with installing and maintaining. Their skills and qualifications should include:

• Knowledge of how to maintain, repair, diagnose and correctly install or replace equipment and machinery


• Firm technical knowledge of blueprints, diagrams, mechanical engineering schematics and electrical diagrams


• Excellent communication skills that allow them to explain technical problems to laypeople


• Strong knowledge about their industry and the general requirements of different equipment types


• Precise written communication abilities for filing repair, installation and maintenance reports


• Physical stamina in the handling of complex tools and heavy equipment and moving through confined spaces


• Ability to work with minimal supervision while using their own technical judgment regarding complex tasks

REQUIRED COMPETENCE AND/OR QUALIFICATIONS:

• Technical knowledge of water treatment plants and equipment.


• Three -Five years experience in a similar environment.


• Ability to use initiative, obtain information from operating manuals, P&ID’s, valve & instrument schedules.


• Ability to deal with customers and suppliers in a professional manner.


• Computer literate – Excel, Word and Outlook

Salary expectation: R22,000-R25,000