- Kenya
- Salary: Market Related
- Job Type: Permanent
- Sectors: Trades & Services
- Reference: NWI002054/HSM
Vacancy Details
Employer: Network Recruitment
Purpose of the Role:
Achieves marketing unit product support and customer / dealer satisfaction goals in set geographic areas of responsibility. Develop channel partner technical and product support (hands on!). Preempting and resolving technical and/or parts issues impacting machine performance and uptime. Working with channel partners to manage customer and dealer relationships, delivering channel partner / customer / dealer training and administering product warranty and other reimbursement policies.
Major Duties:
- Frequent travel to assist channel partners / dealers / end users HANDS ON with malfunctioning machinery
- Resolves product and performance issues HANDS ON with channel partners / customers / dealers and communicates with factories on appropriate issues and solutions, including Customer Satisfaction Index (CSI) and CRM (Customer Relationship Management
- Manages efforts in developing channel partner’s product support capabilities (Service ADVISOR, Dealer Technical Assistance Center, Tools, Facilities, Warranty Administration) to improve customer satisfaction
- Delivers product training, technical and/or management training to channel partners, company employees or customers and facilitates channel partner employee development by counselling them on training plans and class enrollment
- Provides marketing support to ensure product optimization via customer clinics and assisting with demonstrations and attending shows
- Administers company product warranty / Product Improvement Program (PIP) policies and resolves other reimbursement issues
- Depending on division requirements, may be required to develop channel partner’s service management / profitability capabilities
- Administers product support policies and / or progress
- Tracks and reports competitive performance
Skills, Abilities and Knowledge:
- Knowledge of dealer product support capacity and competencies
- Skills in interpersonal communications, negotiations and conflict resolutions
- FULL understanding of Customer Support Process!
- Knowledge of products, customers, markets and competitors
Education Requirements:
- Degree in Engineering / Technology discipline
- Degree in Agricultural Science discipline or equivalent
- Degree in Marketing discipline a plus
Experience Required:
- Customer Support Experience with direct customer interaction regarding products, parts and services (3 years)
- FIELD experience with REGULAR customer contact, knowledge of dealer / distribution network
- FACTORY experience with regular interfacing with design, engineering and manufacturing, worldwide geographic area of responsibility and focused product-specific knowledge (1-3 years)
- PRACTICAL experience with heavy machinery, agricultural equipment
How to Apply:
If you meet the above requirements, please send your resume DIRECTLY to: helsmith@networkfinance.co.za
For more finance jobs, please visit our website: www.networkrecruitmentinternational.com
If there is no reply within two weeks, please assume that your application for the vacancy was unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
We also invite you to reach out to us to discuss your next finance career opportunity!
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About Network Recruitment
Established in 1987, Network Recruitment has offered optimum perm and contract recruitment solutions to client and candidate for over 20 years in the specialist areas of IT, Finance and Engineering thus, living up to its credo of DEVELOPING RELATIONSHIPS, DELIVERING RESULTS!
Network Recruitment is a trading division within ADvTECH Resourcing (Pty) Ltd, a wholly owned subsidiary of the listed company, ADvTECH Limited, a JSE-listed company. The Network Recruitment brand is represented nationally, with branches located throughout Gauteng, and is able to make both national, African and international
Network Recruitment is a member of APSO (The Association of Personnel Service Organisations of South Africa) and is ethically bound to adhere to a strict code of ethics, ensuring above average levels of service excellence.
Network Finance Specialist
An industry requiring specialist skills deserves specialist recruitment. This is precisely what Network Finance offer, making it a clear leader in the field.
Our project teams are trained extensively to arm themselves with in-depth knowledge of the trends and dynamics unique to the finance sector.
Network Finance enjoys strong partnerships with several leading banks, corporate and listed companies. Effective sourcing strategies, combined with specialist knowledge and a detailed understanding of client needs, ensure successful placements that satisfy both clients and candidates. Thanks to these efforts, over 60% of placements constitute repeat business
Network Finance is supported by a solid infrastructure and extensive national database. Although based in Gauteng, Network Finance is able to assist with both national and international recruitment - as well and permanent and temporary finance placements.
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