A vacancy exists for a Technical Business Analyst within the Micro Merchant Division, in Century City, Cape Town (Hybrid, Remote).

As a Technical Business Analyst, we are looking for a self-motivated, independent, detailed, and pragmatic go-getter with the ability to coordinate projects between various teams of people contributing to the ongoing development of existing as well as new systems. Excellent communication skills are a must, both verbally and written. Previous experience in working closely with software product development is also a must.  

Key Responsibilities include, but are not limited to:

• Driving the full product lifecycle from requirements gathering through to testing and delivery to the end user.
• Working closely with the product owners and key stakeholders to ensure business-to-technical mapping is well articulated, understood, and managed.
• Identify, mitigate, innovate, and manage risks and dependencies.
• Analysis, design, and improvement of business processes, including Business Process Modelling, from “As Is” to “To Be” state.
• Create detailed requirements documents, including functional and non-functional specifications, use cases and process flow diagrams.
• Maintaining documentation regarding various projects, processes, and operations on platforms like Atlassian Jira and Confluence.
• Liaising with customers and internal project sponsors to understand and gather their requirements.
• Participating in high-level solution definition and strategy formulation, as well as prioritisation of needs.
• Assist with the writing and maintaining of user stories relating to functional specifications and acceptance tests.
• Working closely with the development and testing teams as well as stakeholders to provide clarity on requirements.
• Performing acceptance testing (form part of product acceptance testing phase)
• Assistance in training internal users on new systems and processes implemented.

In order to be considered for this position, the following requirements must be met:

• IT or Computer Science Degree/Diploma preferred.
• Role-related certifications (BA certification preferred).
• 3-5 years’ experience in Technical Business Analysis preferably in card and payments industry.
• Experience working closely with Software Product Development teams.
• Experience working in an Agile environment with a full understanding of the entire product lifecycle from a software delivery perspective.
• Experience working with the typical tools used in software development teams, such as Jira ticketing, Confluence/Wikis, and source code management tools from a documentation management point of view.