- Centurion
- Salary: R20 833.00 Per Month
- Job Type: Permanent
- Sectors: Call Centre Sales
- Reference: CRA-TE
Vacancy Details
Employer: Talent Evolution (Pty) Ltd
Our client based in Centurion is looking for a candidate with extensive in-bound and customer relations call centre experience to join their team. Must be fluent in English and Afrikaans due to the client base
Duties:
- Deal with external and internal enquiries, provide feedback and find permanent solutions. These include:
- Registration related enquiries
- CRM Logging System and Telephonic enquiries
- Product and general information / enquiries
- Assist with enquiries online i.e. Products, Specials, Availability, Price etc.
- Obtain Information from relevant departments to resolve/ provide feedback on enquiries
- Log all enquiries received internally and externally
- Required to work after hours / weekends when necessary
- Type draft correspondence and general typing
- Keep necessary records and do filing
- Assist with reception when assistance is needed
- Assist Sales & CRM whenever the contribution is needed to achieve the common objective
Candidate Requirements
Requirements:
- Grade 12 qualification is a prerequisite
- Any relevant Customer Service Experience will be an advantage
- Supervisor experience will be an advantage
- Excellent interpersonal skills as well as excellent Written and Oral Communications Skills (both English and Afrikaans)
- Ability to work with and manage different types of personalities to get the right results
- A professional phone presence
- Ability to work both independently as well as in a team
- Excellent organisational skills and professional work approach
- Ability to communicate and screen effectively over the phone and to speak clearly
- Ability to deal with people tactfully and to listen effectively
- Excellent computer skills on office administrative packages (MS Office)
- Ability to work under pressure and to multitask
- Valid driver’s license
Should you not receive a response within 10 working days, please consider your application as unsuccessful
58 people have applied for this job. 352 people have viewed this job.
About Talent Evolution (Pty) Ltd
Talent Evolution is a provider of Talent Management Services to help clients achieve greater organisational performance by assisting, recruiting, developing and engaging the best and most talented people for their businesses. With over 21 years of professional service and market knowledge, Talent Evolution has a tailor made solution for all our clients talent needs across a wide range of industries.
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