Candidate Requirements

 Key Performance Areas

 ·         Effectively attend to debtor’s book to ensure arrears are kept to a minimum

·         Maintain the high levels of Service Delivery required in the department

·         Utilise various methods of correspondence such as email and whatsapp

·         To achieve efficiency and quality standards as per company policy and procedure

·         Resolve matters effectively and improve collection figures

·         Ad hoc duties where required

Competencies Required

·                                 Target driven

·                                 Accurate, organised and able to multitask

·                                 Strong customer services orientation

·                                 Handling difficult calls in a patient and understanding manner

·                                 Decision making and problem solving

·                                 Well-presented and spoken and conscious of brand representation

·                                 Ability to work under pressure

·                                 Dependable