- Cape Town Northern Suburbs
- Salary: Market Related
- Job Type: Permanent
- Sectors: IT
- Reference: JHB006449/Lerat
Vacancy Details
Employer: Datacentrix (Pty) Ltd
- Matric
- IT Experience Qualification Essential
- Drivers License essential
- Provide technical support for users, addressing hardware, software, and network issues.
- Respond to, manage, and resolve helpdesk tickets in a timely manner.
- Troubleshoot system errors, connectivity problems, and application.
- Install, configure, and maintain computer systems, peripherals, and software.
- Assist with user account management, including password resets and access.
- Document issues and resolutions to maintain accurate records of support activities.
- Escalate complex issues to higher-level support when necessary.
- Provide on-site or remote after hours assistance as required.
- Ensure users are informed of the status of their requests and deliver excellent customer service.
- Stay updated on IT best practices and emerging technologies to improve support services and help drive efficiency.
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About Datacentrix (Pty) Ltd
At a Glance
Our Business:
Datacentrix is a leading, empowered ICT integrator that provides high performing and secure ICT solutions to corporate South Africa and the country’s public services sector.
Our Footprint:
Datacentrix operates from regional branch offices in Pretoria, Samrand, Johannesburg, Cape Town, Port Elizabeth, East London and Durban, with a network of small medium enterprises (SMEs) and service personnel around South Africa that are responsible for servicing remote areas.
Our Partners: Datacentrix’ global partnerships with its technology partners remain critical to the company’s success. The company is accredited by its vendors at the highest possible level both in the technical and sales arenas, which enhances the company’s strategic value as a single source service provider.
To achieve this, Datacentrix invests in its people through training and education, embracing broad based black economic empowerment (BBBEE), while actively partnering and representing leading technology partners with distinction.
Vision
Datacentrix intends to become the preferred ICT partner to the majority of South Africa's top commercial and public sector organisations over the next five years.
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