- Cape Town Northern Suburbs
- Salary: Market Related
- Job Type: Permanent
- Sectors: IT
- Reference: JHB006447/LD
Vacancy Details
Employer: Datacentrix (Pty) Ltd
- Matric
- IT first line/helpdesk experience
- IT Qualification advantage
- The Helpdesk Administrator is the first point of contact for all employees seeking IT assistance. The Helpdesk Administrator will be responsible for providing Tier 1 support to employees and managing the Helpdesk ticketing system. They may also provide ongoing support to users after they’ve been helped, either by answering follow-up questions or helping them learn how to use the system on their own.
Duties & Responsibilities
- Answer helpdesk calls and provide Tier 1 support for employees.
- Log all helpdesk tickets into the ticketing system.
- Escalate tickets to Tier 2 support as needed.
- Follow up with employees on outstanding tickets.
- Close out resolved tickets.
- Maintain inventory of hardware and software
- Train employees on new software and hardware
- Set up new employee computer accounts.
- Reset employee passwords.
- Responding to questions about technical issues related to products or services offered by the company
- Coordinating with internal IT staff to resolve technical issues that cannot be solved by standard troubleshooting procedures
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About Datacentrix (Pty) Ltd
At a Glance
Our Business:
Datacentrix is a leading, empowered ICT integrator that provides high performing and secure ICT solutions to corporate South Africa and the country’s public services sector.
Our Footprint:
Datacentrix operates from regional branch offices in Pretoria, Samrand, Johannesburg, Cape Town, Port Elizabeth, East London and Durban, with a network of small medium enterprises (SMEs) and service personnel around South Africa that are responsible for servicing remote areas.
Our Partners: Datacentrix’ global partnerships with its technology partners remain critical to the company’s success. The company is accredited by its vendors at the highest possible level both in the technical and sales arenas, which enhances the company’s strategic value as a single source service provider.
To achieve this, Datacentrix invests in its people through training and education, embracing broad based black economic empowerment (BBBEE), while actively partnering and representing leading technology partners with distinction.
Vision
Datacentrix intends to become the preferred ICT partner to the majority of South Africa's top commercial and public sector organisations over the next five years.
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