- Western Cape
- Salary: R7 000.00 Per Month
- Job Type: Permanent
- Sectors: Call Centre
- Reference: 2218321
Vacancy Details
Employer: Callforce Direct
Duties and responsibilities:
· Responsible for resolution of customer queries with high professionalism
· Understanding and ownership of customer queries and complete management the process to resolve issues escalated.
· Assist and resolve incidents according processes and procedures.
· Ensure excellent customer service and effective and efficient problem-solving.
· Preserve and build relationship with customers and other stakeholders on behalf of the business.
· Effectively follow up on emails etc. including other key commitments made to clients.
· Reduce escalated incidents in line with SOPs and policy.
· Provide exceptional support in writing
· Submit reports including progress reports and analysis of information and statistics.
· Data capture customer info, escalated incidents and the processing of the ticket
Required Skills
- Call Centre: 2 to 3 years
- Social Media: 1 to 2 years
2 people have applied for this job. 50 people have viewed this job.
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