Front Desk Concierge

Apply before Nov 20 2024 | 11 Days left

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Vacancy Details

Employer: The Den

 

  • As a Front Desk Concierge at The Den, you will be the first point of contact for our esteemed clientele. Your primary responsibility is to ensure that every client receives impeccable service from the moment they step into our establishment until they leave. Your professionalism, attention to detail, and ability to maintain a warm and inviting atmosphere will contribute significantly to the overall client experience.

  • Client Reception and Greeting:

    • Warmly welcome every client as they arrive at the barbershop.

    • Assist clients with scheduling appointments, selecting services, and answering inquiries about The Den’s offering

  • Appointment Management:

    • Efficiently manage appointment bookings using our scheduling software.

    • Coordinate with barbers and therapists to ensure smooth flow of appointments and manage any schedule adjustments.

    • Help assign walk in clients to the barbers and therapists in a fair and unbiased manner

  • Client Care:

    • Provide personalised assistance to clients, including offering hot or cold beverages

    • Address any client concerns or special requests promptly and professionally.

  • Maintaining Your Workspace:

    • Ensure the front desk area is clean, organised, and aesthetically pleasing at all times.

    • Ensure that the PC, merchant device and company cell phones are charged and ready to be utilised at all times

    • Monitor inventory of grooming products, and replenish as needed.

  • Inventory Management:

    • Oversee the replenishment of grooming products on The Den's retail shelves to maintain optimal stock levels.

    • Monitor and manage grooming product inventory at each barber and therapist station to ensure uninterrupted service delivery.

    • Implement efficient inventory tracking systems to accurately monitor stock levels and anticipate replenishment needs.

    • Collaborate with the leadership team to assess inventory requirements and coordinate timely ordering and delivery of grooming products.

    • Maintain clear and organised records of inventory levels, product usage, and replenishment activities for reference and analysis.

  • Payment Processing:

    • Handle credit card, and digital payment transactions accurately.

    • Generate invoices and receipts for clients, maintaining confidentiality and security of financial transactions.

    • Ensure that the payments from the customers are assigned to the correct barber and therapist

  • Client Communication:

    • Communicate with clients via phone, email, and in-person to book and confirm appointments, provide reminders, and follow up on their experience.

    • Ensuring that client information is updated and accurate for efficient service delivery

    • Assist with client outreach and marketing initiatives as directed by the leadership team

    • Understand the full offering of the company and the latest special deals in order to communicate effectively with a potential or new client.

  •  Team Support:

    • Collaborate with barbers,therapists and other staff members to ensure seamless operations.

    • Assist with light administrative tasks such as filing, data entry, and maintaining client records.

Required Skills

  • Customer Care: 3 to 4 years
  • Computer Literacy Skills And Experience: 3 to 4 years
  • Bookings Management: 3 to 4 years

Candidate Requirements

Behavioural traits:

  • Professionalism: Displaying a polished and professional demeanour at all times when interacting with clients, team members and the leadership team. 

  • Exceptional Customer Service: Providing exceptional customer service to every client, greeting them warmly upon arrival, and ensuring their needs are promptly attended to. Anticipating client preferences and going above and beyond to exceed their expectations.

  • Attention to Detail: Demonstrating meticulous attention to detail in all reception-related tasks, including appointment scheduling, client intake, and maintaining accurate records. 

  • Communication Skills: Possessing excellent verbal and written communication skills to effectively communicate with clients, colleagues, and vendors. Listening attentively to client inquiries and concerns and providing clear, helpful responses.

  • Organisational Skills: Being highly organised and efficient in managing reception area operations, including appointment scheduling, phone calls, emails, and administrative tasks. Prioritising tasks effectively to ensure smooth workflow and minimal disruptions.

  • Discretion and Confidentiality: Maintaining strict confidentiality and discretion when handling sensitive client information, such as personal details and appointment preferences. Respecting client privacy and ensuring that confidential information is safeguarded at all times.

  • Problem-Solving Abilities: Being proactive and resourceful in resolving any client concerns or issues that arise, and escalating to the leadership team when necessary. Finding creative solutions to accommodate client requests and preferences.

  • Adaptability: Being adaptable and flexible in responding to changing client needs and scheduling demands. Willingness to assist with additional tasks or support other team members as needed to ensure the smooth operation of the barbershop.

  • Team Collaboration: Collaborating effectively with barbers, therapists, and other team members to coordinate client appointments and ensure seamless service delivery. Communicating efficiently with team members to share relevant information and maintain a cohesive team environment.

Key Competencies: 

  • Matric

  • Minimum of three years of experience in a customer-facing role, preferably in a high-end salon, spa, or hospitality environment.

  • Proficiency in appointment scheduling software and basic computer skills.

  • Ability to multitask effectively and remain calm under pressure.

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