- Johannesburg
- Salary: R1 000.00 - R15 000.00 Per Month
- Job Type: Permanent
- Sectors: Call Centre
- Benefits: Medical Aid Pension
- Reference: 2217420
Vacancy Details
Employer: Catchrecruit
What you'll be working on
• Providing world-class service to all of our players
• Responding to all incoming player queries, via calls. Other mediums might be required depending on operational requirements
• Strive for ‘first-contact-resolution’ on all customer queries
• Ensuring that all communication and volume received during their respective shift is dealt with in the required timeframe and manner
• Ensuring that any and all communication with our players is of the required standard and expected quality
• Follow company policies and procedures to ensure the retention of all players • Completing assigned outbound tasks within the required time frame
• Liaising with the Team Leader/Manager to hand over player related issues
• Monitoring internal systems and informing the Team Leader on duty if these are not operating, or responding, correctly
• Enhancing/improving player /customer experience and relationships
• Keeping their finger on the pulse of player experience and communication, liaising with Team Leader/Managers offering insights and improvements that can be implemented based on player experience
• Performing consistent customer service competitor analysis in order to offer insight and opinion on how the business can improve its services to our players • Continued self-improvement through ensuring up skilling and training is requested when the need arises
• Correctly escalating queries to other departments (should the need arise)
• Follow company policies and procedures when recording all communication with our players
Required Skills
- Call Centre Customer Service Advisor: 2 to 3 years
Candidate Requirements
• Completed BCom Degree
• Must have a passion and good knowledge of sports, sports betting and betting markets
• A clear voice and excellent telephonic and written communication skills
• Intermediate computer proficiency (specifically MS Office and internet applications)
• Strong attention to detail and distinct ability to identify and solve problems
• The ability to swiftly adapt to changes in workplace and industry
• A strong work ethic and sense of responsibility
• Target and quality driven nature
• Ability to multi-task and work well under pressure
• Solution oriented – self-starter with a can-do attitude
• Responsible individual with good timekeeping
• Must be willing to work shifts. The Call Centre is a 24-hour operation and agents work on a rotational shift basis. Must be flexible on overtime (should it be required)
• Must have own (reliable) transport
135 people have applied for this job. 1186 people have viewed this job.
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