- Western Cape
- Salary: R8 000.00 - R10 000.00 Per Month
- Job Type: Permanent
- Sectors: Call Centre
- Reference: 2217398
- Employment Equity Position
Vacancy Details
Employer: Callforce Direct
Junior Dialler Administrator
Location: Cape Town, South Africa
Job Type: Full-time, Night Shift
About Us:
CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market. We are seeking a motivated and dedicated Junior Dialler Administrator to join our team in Cape Town.
Key Responsibilities:
· Manage and maintain the dialler to maximize campaign performance.
· Collaborate and report to the operations manager to ensure optimal campaign execution.
· Maintain and optimize calling lists, ensuring efficiency and compliance.
· Monitor dialler performance and adopt real-time adjustments to achieve campaign objectives.
· Generate daily, weekly, and monthly reports using Dialler specific Data.
· Assist in troubleshooting and resolving any dialer-related issues.
Qualifications and Requirements:
Previous experience working in a contact centre environment.
Knowledge of IT/Dialer systems.
Willingness and ability to work night shifts. (4pm – 4am) – maybe be adjusted.
Intermediate to expert Proficiency in Microsoft Excel.
Proficient in Microsoft Suite.
Experience with Power BI, SQL (Preferable)
Strong analytical skills and ability to read data.
Exceptional communication and teamwork skills.
Detail-oriented and capable of working in a fast-paced environment.
Why Join CallForce:
Competitive salary package.
Opportunities for professional growth and development.
Be part of a dynamic and collaborative team.
Work on an international campaign with a global reach
Required Skills
- Call Centre: 1 year or less
- Excel Xp: 2 to 3 years
Candidate Requirements
Qualifications and Requirements:
Previous experience working in a contact centre environment.
Knowledge of IT/Dialer systems.
Willingness and ability to work night shifts. (4pm – 4am) – maybe be adjusted.
Intermediate to expert Proficiency in Microsoft Excel.
Proficient in Microsoft Suite.
Experience with Power BI, SQL (Preferable)
Strong analytical skills and ability to read data.
Exceptional communication and teamwork skills.
Detail-oriented and capable of working in a fast-paced environment.
16 people have applied for this job. 298 people have viewed this job.
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