Role Overview:

As a Debt Collection Manager, you will lead a committed team of professionals and play a key role in executing successful debt collection strategies. This position is ideal for someone with substantial B2B collection and start-up experience and a passion for leadership, who is ready to drive growth and operational excellence within a fast-evolving fintech company.

Your Impact:

Your leadership will be crucial in ensuring the team achieves its collection objectives and maintains a high success rate within stringent deadlines. Your contributions will help broaden the client base and improve operational efficiency, reinforcing the company’s standing as a leader in the fintech sector.

Key Responsibilities:

Leadership & Management

• Oversee the daily functions of the debt collection team.
• Ensure team members achieve their targets, including call quotas and email responses.
• Maintain an efficient workflow and participate in the recruitment of new team members.
• Provide ongoing training, coaching, and support.
• Lead regular team meetings to discuss progress and strategies.

Debt Collection

• Reach out to debtors via phone and email to follow up on unpaid debts.
• Verify that debtors receive and understand email notifications.
• Assist debtors in settling their debts by offering various payment options and negotiating terms.
• Resolve any disputes or issues related to debt collection.

Requirements

Must-Have:

• At least 5 years of experience in B2B debt collection and managing teams.
• Experience working independently in a start-up environment
• Proficiency with debt collection software and CRM systems.
• Exceptional verbal and written communication skills.
• Strong organizational and time-management capabilities.
• Keen attention to detail and the ability to handle sensitive information confidentially.
• Ability to work both independently and collaboratively within a team.