- Cape Town
- Salary: R18 000.00 - R23 000.00 Per Month
- Job Type: Permanent
- Sectors: Call Centre Telecommunications
- Benefits: Medical Aid Pension
- Reference: 2217114
- Employment Equity Position
Vacancy Details
Employer: EXL Service
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Meeting the SLA Targets
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Team management and Transaction/Call Monitoring
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Productivity Improvement and Employee engagement
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Client interaction, if required at supervisory level
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Ensure compliance with internal policies and procedures, external regulations and information security standards
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Management reporting and oversight
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Driving Quality initiatives in the process to attain measurable positive results
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Maintain process metrics and reporting on a daily, weekly, monthly and quarterly basis
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Ensuring accuracy of performance reports and compliance to internal control requirements
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Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams
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Establish an environment and work style that promotes the concept of teamwork and professional development
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Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed
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Accountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee level
Candidate Requirements
Candidate should have a minimum of 12 months of team leader work experience in a BPO environment.
Undergraduate - With minimum of 2 years of College Education or equivalent work experience
10 people have applied for this job. 171 people have viewed this job.
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