- Limpopo
- Salary: Market Related
- Job Type: Permanent
- Sectors: Hospitality
- Reference: JHB000679/BP
Vacancy Details
Employer: Bright Placements
Key Responsibilities:Operational Management:Oversee all daily operations of the lodge, including front office, guest services, housekeeping, food & beverage, and maintenance.Ensure that the lodge is operating efficiently, with a focus on guest satisfaction and staff management.Work closely with the General Manager to implement policies and procedures.Guest Experience:Ensure an exceptional guest experience by maintaining 5-star standards in all aspects of hospitality.Address guest complaints, special requests, and feedback promptly and professionally.Oversee check-in and check-out processes, as well as dining and activity arrangements.Staff Management:Assist in hiring, training, and managing lodge staff to ensure high performance and morale.Create staff schedules and oversee shift rotations, ensuring all departments are well-staffed.Conduct regular staff meetings and ensure adherence to safety and service standards.Financial Management:Monitor budgets and expenses, and assist with financial planning and reporting.Help manage inventory, ordering, and stock control for food & beverage, housekeeping, and other departments.Ensure cost controls are in place to maximize profitability without compromising quality.Health & Safety Compliance:Ensure compliance with health, safety, and environmental regulations.Oversee lodge security and safety procedures for both guests and staff.Maintenance and Upkeep:Work with the maintenance team to ensure that the lodge’s facilities and equipment are in excellent condition.Schedule and oversee preventative maintenance to avoid costly repairs.Lodge Marketing & Sales Support:Support marketing initiatives aimed at increasing lodge occupancy and revenue.Work with the reservations and sales team to ensure smooth bookings and provide feedback on guest preferences or trends.Conservation & Sustainability:Support the lodge’s conservation efforts and ensure sustainable practices are upheld.Coordinate guest activities related to the natural enviro...
- Diploma or Degree in Hospitality or equivalent preferred but not essential.
- Minimum 5 years of experience in managing high-end safari lodges
- Professional demeanour, maturity, and excellent presentation skills
- Excellent verbal and written communication skills
- Strong passion for nature and activities related to the lodge's location
- Must have own transportation and a valid driver's license
- Knowledgeable about wine and food
- Exceptional skills in staff and guest relations
- Ability to multitask, adapt to changing business needs, and think critically
- Strong organizational and time management skills
- High attention to detail
- Experience in overseeing maintenance and ensuring high standards of lodge upkeep
- Sound employment history with contactable references.
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