- Cape Town CBD
- Salary: Market Related
- Job Type: Permanent
- Sectors: Call Centre
- Reference: 2216863
Vacancy Details
Employer: Callforce Direct
We are seeking an experienced Call Centre Trainer to design and deliver training programs for our call centre agents. The successful candidate will ensure agents possess the skills and knowledge necessary to provide exceptional customer service and achieve business objectives.
Key Responsibilities:
- Develop, update and deliver comprehensive training programs for new hires and existing agents.
- Conduct needs assessments to identify training requirements.
- Design engaging and interactive training sessions.
- Deliver classroom training, coaching and on-the-job training. - Monitor agent performance and provide feedback.
- Collaborate with Quality Assurance to ensure training aligns with quality standards.
Evaluate training effectiveness and make recommendations.
- Stay up to date with industry trends and best practices.
Required Skills
- Call Centre Trainer: 1 to 2 years
- Training Delivery: 1 to 2 years
- Training Systems: 1 to 2 years
Candidate Requirements
Requirements:
- 2+ years of experience in call centre training or operations.
- Proven training delivery and facilitation skills.
- Excellent communication, interpersonal and organizational skills.
- Ability to analyze data and make informed decisions.
- Familiarity with call centre software and technology.
- Certified Trainer certification (e.g., CTT+, Train the Trainer) desired.
Nice to Have:
- Experience with adult learning principles and instructional design. -
Knowledge of customer service and sales principles.
- Familiarity with quality monitoring and evaluation tools.
What We Offer:
- Competitive salary.
- Opportunity to work with a dynamic and growing company.
- Collaborative and supportive team environment.
- Professional development and growth opportunities.
If you are a motivated and experienced trainer looking for a new challenge, please submit your application.
6 people have applied for this job. 148 people have viewed this job.
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