- Limpopo
- Salary: Market Related
- Job Type: Permanent
- Sectors: Hospitality
- Reference: JHB000680/HH
Vacancy Details
Employer: Bright Placements
Our client is seeking an experienced and dynamic couple to join their lodge as Assistant General Managers. This role is ideal for a couple with a strong background in high-end safari lodge management, looking to contribute to the success and growth of a premier lodge.
Key Responsibilities:
- Operational Management: Oversee daily lodge operations, including front office, guest services, housekeeping, food & beverage, and maintenance. Work closely with the General Manager to implement policies and ensure operational efficiency with a focus on guest satisfaction and staff management.
- Guest Experience: Maintain 5-star standards to ensure exceptional guest experiences. Address guest complaints, special requests, and feedback promptly. Manage check-in/check-out processes and coordinate dining and activity arrangements.
- Staff Management: Assist in hiring, training, and managing lodge staff. Create staff schedules, oversee shift rotations, and conduct regular staff meetings. Ensure adherence to safety and service standards.
- Financial Management: Monitor budgets and expenses, assist with financial planning, and manage inventory and stock control. Ensure cost controls to maximize profitability while maintaining quality.
- Health & Safety Compliance: Ensure compliance with health, safety, and environmental regulations. Oversee lodge security and safety procedures for guests and staff.
- Maintenance and Upkeep: Work with the maintenance team to ensure facilities and equipment are in excellent condition. Schedule and oversee preventative maintenance.
- Lodge Marketing & Sales Support: Support marketing initiatives to increase occupancy and revenue. Collaborate with the reservations and sales team to ensure smooth bookings and provide feedback on guest preferences.
- Conservation & Sustainability: Support the lodge’s conservation efforts and uphold sustainable practices. Coordinate guest activities related to the natural environment, including game drives and bush walks.
- Diploma or Degree in Hospitality or equivalent preferred but not essential.
- Minimum of 5 years of experience in managing high-end safari lodges.
- Professional demeanor, maturity, and excellent presentation skills.
- Excellent verbal and written communication skills.
- Strong passion for nature and lodge-related activities.
- Must have own transportation and a valid driver’s license.
- Knowledgeable about wine and food.
- Exceptional skills in staff and guest relations.
- Ability to multitask, adapt to changing business needs, and think critically.
- Strong organizational and time management skills with high attention to detail.
- Experience in overseeing maintenance and ensuring high standards of lodge upkeep.
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