- Sandton
- Salary: Market Related
- Job Type: Permanent
- Sectors: Retail Management
- Reference: 106248
Vacancy Details
Employer: Pepkor Lifestyle
The B2B Customer Service Agent will be responsible for delivering excellent customer service to our business-to-business clients. The ideal candidate will have exceptional communication skills, strong attention to detail, and the ability to problem solve efficiently.
Key Responsibilities:
- Handle incoming inquiries from B2B clients via phone, email, and chat
- Resolve customer issues in a timely and professional manner
- Provide product information, pricing, and quotes to clients
- Coordinate with internal teams to address customer needs and concerns
- Follow up with clients to ensure satisfaction and build long-term relationships
- Document customer interactions and maintain accurate records in CRM system
Qualifications:
- Minimum of 2 years experience in a customer service role, preferably in a B2B environment
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Proficiency in CRM systems and Excel
- Ability to work independently and prioritize tasks effectively
- Knowledge of sales processes and understanding of customer needs in a B2B setting
Education:
- High school diploma or equivalent required
- Bachelor's degree preferred
This is a full-time position with competitive salary and benefits. If you have a passion for providing exceptional customer service and thrive in a fast-paced environment, we encourage you to apply for this role.
Key Responsibilities:
- Handle incoming inquiries from B2B clients via phone, email, and chat
- Resolve customer issues in a timely and professional manner
- Provide product information, pricing, and quotes to clients
- Coordinate with internal teams to address customer needs and concerns
- Follow up with clients to ensure satisfaction and build long-term relationships
- Document customer interactions and maintain accurate records in CRM system
Qualifications:
- Minimum of 2 years experience in a customer service role, preferably in a B2B environment
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Proficiency in CRM systems and Excel
- Ability to work independently and prioritize tasks effectively
- Knowledge of sales processes and understanding of customer needs in a B2B setting
Education:
- High school diploma or equivalent required
- Bachelor's degree preferred
This is a full-time position with competitive salary and benefits. If you have a passion for providing exceptional customer service and thrive in a fast-paced environment, we encourage you to apply for this role.
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About Pepkor Lifestyle
Creating a comfortable lifestyle
Pepkor Lifestyle gives value-conscious mass-market customers the opportunity and means to create a comfortable lifestyle, transforming houses into homes.
Value lifestyle product offering
The Pepkor Lifestyle brands provide quality, value-for-money furniture, appliances and household goods from well-known international brands to locally manufactured household names. Products cover all aspects of life, from leisure for families to small office requirements for entrepreneurs.
Join our team and be part of our exciting journey as we continue to transform homes and enrich the lives of our customers and employees.
"Talent wins games, but teamwork and intelligence wins championships" -
Michael Jordan
Pepkor Lifestyle gives value-conscious mass-market customers the opportunity and means to create a comfortable lifestyle, transforming houses into homes.
Value lifestyle product offering
The Pepkor Lifestyle brands provide quality, value-for-money furniture, appliances and household goods from well-known international brands to locally manufactured household names. Products cover all aspects of life, from leisure for families to small office requirements for entrepreneurs.
Join our team and be part of our exciting journey as we continue to transform homes and enrich the lives of our customers and employees.
"Talent wins games, but teamwork and intelligence wins championships" -
Michael Jordan
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