- Limpopo
- Salary: Market Related
- Job Type: Permanent
- Sectors: Hospitality
- Reference: JHB000677/BP
Vacancy Details
Employer: Bright Placements
(Must have worked in a Lodge or Hotel)The Receptionist at our 5-Star Game Lodge in the Waterberg is a pivotal role focused on providing exceptional guest service. This position requires a friendly and professional demeanour, excellent communication skills, and the ability to manage multiple tasks efficiently. The ideal candidate will ensure that our guests have a memorable and seamless experience from the moment they arrive until their departure.Key Responsibilities:Guest Services:Greet and welcome guests upon arrival with a warm and friendly demeanour.Check-in and check-out guests efficiently, ensuring all necessary information is accurately recorded.Assist guests with any inquiries or requests, providing information about lodge services, activities, and the local area.Handle guest complaints and issues promptly, aiming to resolve them to the guest’s satisfaction.Administrative Duties:Manage reservations and bookings, ensuring all guest details are accurately logged in the system.Maintain a clean and organized reception area.Process payments and manage billing, ensuring all transactions are handled securely.Prepare and distribute daily reports to relevant departments.Communication:Answer phone calls and emails promptly and professionally.Coordinate with other lodge departments (housekeeping, maintenance, kitchen, etc.) to meet guest needs and preferences.Relay important information to guests, such as lodge policies, safety procedures, and schedules for activities and meals.Customer Relationship Management:Develop and maintain positive relationships with guests to encourage repeat visits.Gather guest feedback and suggestions to improve services and facilities.Support Services:Assist with organizing and booking activities and excursions for guests.Provide support for special events or functions held at the lodge.Perform other duties as assigned by the Front Office Manager or General Manager.
- Education: High school diploma or equivalent; additional hospitality training or certification is a plus.
- Experience: Previous experience in a receptionist or front desk role, preferably in a luxury hospitality environment.
- Skills:
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in using reservation systems and office software.
- Ability to work under pressure in a fast-paced environment.
- Personal Attributes:
- Professional appearance and demeanour.
- Friendly and approachable personality.
- High level of integrity and reliability.
- Passion for delivering outstanding customer service.
- Willingness to work flexible hours, including weekends and holidays.
- Ability to work in a remote location.
- Comfortable working in a wildlife environment.
- Competitive salary.
- Accommodation and meals provided.
- Opportunities for professional growth and development.
- Unique working environment in a prestigious game reserve.
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