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Network Engineer

Western Cape
Salary: R30 000.00 - R45 000.00 Per Month (Negotiable)
Commission: incentivised if consistently beats monthly target
Job Type: Permanent
Sectors: IT Sales Technology
Benefits: Training Parking Day2Day Momentum; RA; Group Whole Life; Study leave
Reference: Network Engineer FTSW
Employment Equity Position

Apply before Nov 11 2024 | 4 Days left

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Vacancy Details

Employer: First Technology Group

• Manage server, network, application, and virtual CIO support for customer onboarding and ongoing system maintenance.
• Provide expert-level support to the Tier II team to quickly resolve complex technical issues.
• Respond to customer needs through phone consultations, remote diagnostics, or onsite visits.
• Implement and manage BCDR solutions and assist clients with cloud migrations (AWS, Azure).
• Install and manage server infrastructure, including DNS, DHCP, domain hosting, and virtualization (Hyper-V, VMware).
• Manage Microsoft server licensing and Office 365 migrations.
• Configure and maintain wireless access points, firewalls, switches, and other network components.
• Enhance the company’s knowledge base with troubleshooting tips and support documentation.
• Apply advanced technical expertise to resolve complex system and network issues.
• Stay current with First Technology Somerset West products, software, and hardware systems, and pursue relevant certifications.
• Foster positive relationships with co-workers, customers, and vendors.
• Participate in the on-call rotation for priority escalations.
• Align client environments with the company’s best practices and technical standards.
• Perform additional duties as needed.

Required Skills

Networking & Troubleshooting: CCNP,JNCP,AWS/Azure, BGP,OSPF,MPLS,SD-WAN & Vpns
Firewalls, Instrusion Detection; Monitoring Solarwinds, Wireshark,Nagios,PRTG
Escalation Point, Diagnostic & Network Practical Layer 3Experience & Certifications: CCIE, ACMP, AWS

Candidate Requirements

· Expert-level customer support for Managed IT Services

Extensive knowledge of hardware, software, cloud technology, server infrastructure, and network systems.

• Diploma, degree, or relevant qualification in IT/Computing (or equivalent work experience).
• 7+ years of experience in Tier II or Tier III IT support.
• Strong customer service skills and experience working in a physical office environment.
• Willingness to travel to client sites as needed.
• Expertise in backup technology, cloud technology, server infrastructure, and network systems.
• Advanced knowledge of Hyper-V, VMware, and Microsoft licensing.
• Experience with Cisco, Ishield, Mikrotik, and Sophos networks.
• Familiarity with deployment software (Microsoft WDS, MDT) and network protocols (TCP/IP, OSI model).
• Strong analytical, communication, and documentation skills.
• Proficiency in Linux.

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About First Technology Group

Are you ready for a more fulfilling career?

First Technology has been adding value to industries and organisations for over 20 years. With 900 staff members and a R2-billion turnover, you’re looking at exceptional growth potential in a company that empowers its staff members to provide service excellence on every level.

Our business is about transforming IT for our clients, not merely offering products or services. Your understanding of top-level service across the IT industry can ensure you have a career that is not just lucrative, but fulfilling on every level. Our passion makes us a force to be reckoned with in the IT industry. Your passion for our customers, technology and service could see you joining a growing business in a steady and exciting career.

Those selected to work for First Technology are provided with the training and support they need to conduct business now and as the business evolves. We strive constantly to ensure our employees have access to the best technologies and tools available, and we support equal opportunities for all employees. First Technology Group's B-BBEE Strategy was launched to achieve an employment profile that is a reflection of South Africa's demographic ratio. Another equally important objective is sustainable business development, which encourages positive opportunities for Historically Disadvantaged communities.

Enthusiasm is key among our staff members: This is no ordinary company or career. We have exceptional and loyal clients and staff members, which enables us to provide ongoing quality service to existing clients and win new clients regularly, while keeping staff turnover low.