Candidate Requirements

Drive the achievement of performance targets. Managing daily operations to perform at optimum standards.

Monitor team members performance against target on a day-to-day basis, and implement changes where appropriate

Ensure the individual team member’s service standards are adhered to, e.g., meeting, and exceeding Targets, team productivity, data conversions, talk time interactions captured, etc.

Effective management and review of Objection handling script.

Drive quality control and ensure corrective action are taken where required

Analyse performance statistics of teams, e.g., number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken. ·         Ensure adherence to the operational policies and procedures ·         Monitor performance on regular basis and provide constructive feedback ·         Pro-actively always encourage high performance ·         Ensure all staff issues are dealt with appropriately and within a timely fashion ·         Ensure all daily, weekly, and monthly workloads are completed ·         Motivating, developing, and retaining staff ·         Identifying staff training needs and planning of training sessions ·         Ensure adherence to compliance.

You will need

3+ years’ experience as a Team Leader on an sales campaign Experience in the sales industry   Good career track record Excellent written and verbal communication Proven track record in meeting sales targets