Customer Care Supervisor

Company: Awesim Telecoms (Pty) Ltd
Location: Johannesburg, Hyde Park
Type: Full-Time Permanent

Are you a seasoned leader with a passion for customer service? Do you have the skills to mentor and manage a team, ensuring top-notch service delivery?

Join our team at Awesim as a Customer Care Supervisor, where you will manage a dynamic team of Customer Care Consultants (CCC) and drive excellence in customer interactions.

Key Responsibilities:

• Lead, manage, and upskill a team of 8+ CCCs, ensuring optimal performance and quality service.
• Ensure efficient resolution of higher-level queries and maintain high standards of quality assurance.
• Develop and implement systems, processes, and continuous improvements within the division.
• Utilise advanced reporting and analytical skills to monitor performance and provide data-driven insights.
• System monitoring and collaborate with our IT Team for system support (development of agreed systems/process, maintenance, upgrades, helpdesk support tickets, etc.).
• Engage with other departments to align operations.
• Provide ongoing coaching, mentoring, and performance management for team growth and development.
• Management Support

Why Join Us?

At Awesim, we are committed to investing in South Africa’s talent by creating meaningful job opportunities for our agents in the local market.

As a Customer Care Supervisor, you will lead a dedicated team focused on delivering exceptional service while fostering the growth and success of our agents. Your leadership will extend beyond business, making a lasting impact on their careers and development.

Join Awesim, a company that values its people and is driven to empower its workforce to reach new heights. This is your opportunity to make a real difference.