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IT Technician

Saldanha
Salary: Market Related
Job Type: Permanent
Sectors: FMCG Manufacturing Import & Export
Reference: WPP - IT Technician
Employment Equity Position

Apply before Nov 05 2024 | 7 Days left

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Vacancy Details

Employer: West Point Processors (Pty) Ltd

West Point Processors, based in St Helena Bay on the West Coast requires the services of an experienced IT Technician. The incumbent will supply IT support to users within the Sea Harvest Group of Companies. The selected candidate will be based in St. Helena Bay and will report directly to the IT Infrastructure Manager at the Sea Harvest Group's Head Office located in Woodstock, Cape Town.

KEY JOB OUTPUTS:

· Set up and troubleshoot PCs, laptops, printers and other IT equipment

· Maintain and upgrade IT systems for optimal performance

· Provide technical support for Microsoft 365 and Google Workspace

· Deliver desktop, remote and phone support following ITIL processes

· Collaborate with IT teams to resolve complex issues and implement solutions

· Monitor and maintain network infrastructure for reliable connectivity

· Conduct backups and ensure data integrity and disaster recovery

· Log, action and resolve support tickets in the helpdesk system

· Prepare hardware/software quotations and manage stock orders

· Oversee asset management and maintain infrastructure like CCTV

· Stay updated on IT advancements and propose system enhancements

· Train end-users on IT tools and applications

· Adhere to IT policies, procedures and security protocols

· Create and maintain a knowledge base for supported sites

· Provide after-hours support as needed

QUALIFICATIONS:

A+, N+ Certifications
Microsoft Technology Associate (MTA).
A Cisco (CCT Routing & Switching) Certification will be advantageous.
A MS 365 Fundamentals – MS-900 Certification will be advantageous.

Required Skills

It Support: 4 to 5 years
Planning Management: 4 to 5 years
Network Admin.: 4 to 5 years
Product Knowledge & Training: 4 to 5 years

Candidate Requirements

SKILLS:

· IT Technical Support Management: Proficient in managing IT support functions within structured service management frameworks like ITIL.

· ICT Product Knowledge: Extensive knowledge of a wide range of ICT products, systems, and services.

· Project Management & Multitasking: Capable of managing projects while supporting multiple tasks simultaneously.

· Planning & Adaptability: Strong planning skills with the ability to adapt to changing circumstances.

· Client-Centric Focus: Committed to placing clients at the forefront of interactions and enhancing the overall client experience.

· Organizational Skills: Highly organized with good business communication skills.

· Network Improvement: Ability to suggest improvements for network performance, capacity, and scalability.

WORK EXPERIENCE

· Minimum of 2 + years’ experience in IT End User Support.

· Proficient in MS Desktop Operating Systems (Windows 10 and 11) and MS Office (Office 2016, O365) as well as Google Workspace.

· Familiar with third-party applications including NAV, Chrome, TeamViewer, and MS Teams.

· Basic understanding of networking concepts and troubleshooting (Routing, Switching, Wireless, VLANs, Subnetting).

· Skilled in maintaining and troubleshooting multi-functional printers (Xerox, Canon, Konica-Minolta, Lexmark).

· Basic knowledge of VoIP systems and troubleshooting (Yealink, Polycom).

· Experience with ITSM solutions like Fresh Service.

· Managed and maintained cameras/CCTV and time and attendance devices.

· Valid driver's license and own vehicle.

· Strong diagnostic and problem-solving abilities.

· Experienced in fast-paced IT environments.

ATTRIBUTES:

· Effective Communication: Strong ability to communicate clearly and effectively with a positive, “can-do” attitude.

Initiative & Responsibility: Demonstrates initiative, diligence, and the ability to take on responsibilities.
Flexibility: Willingness to travel and work after hours as needed.
Independent & Team Player: Ability to work independently while also being a collaborative team member.
Self-Management & Integrity: Ethical, honest, and self-managed with a focus on building respectful relationships.
Cultural Awareness: Skilled in communicating and working across diverse cultures and social groups.

· Positive Attitude: Maintains a positive outlook in the workplace, even under pressure.

· Customer Obsession: Passionate about delivering the right customer experience and ensuring customer satisfaction.

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