- Durban CBD
- Salary: R15 000.00 Per Month
- Job Type: Permanent
- Sectors: Call Centre Telecommunications
- Benefits: Parking
- Reference: HR05092024
Vacancy Details
Employer: Callforce Direct
We are seeking a HR Officer with Industrial Relations Experience who will be responsible for managing various human resources functions with a strong focus on employee relations and industrial relations (IR). This role involves handling employee grievances, disciplinary processes, compliance with labour laws, and supporting the HR team in implementing HR policies and strategies. The HR Officer will play a crucial role in fostering a positive work environment, maintaining employee engagement, and ensuring compliance with labour regulations and company policies.
Key Responsibilities:
1. Employee Relations and Industrial Relations:
- Manage and resolve employee grievances, disputes, and conflicts in a timely and effective manner.
- Provide advice and support to management and employees on employee relations and industrial relations issues.
- Assist in developing and implementing employee relations and disciplinary policies in line with labour laws and company guidelines.
- Conduct investigations into employee misconduct and recommend appropriate actions.
2. Compliance and Legal Advisory:
- Ensure compliance with all relevant labour laws, regulations, and internal policies.
- Keep up-to-date with changes in labour laws and regulations and advise management on necessary adjustments to policies and practices.
- Prepare and maintain documentation related to employee relations issues, grievances, disciplinary actions, and investigations.
3. HR Administration and Data Management:
- Maintain accurate and up-to-date employee records in the HRIS (Human Resource Information System) and ensure confidentiality.
- Generate HR reports and provide analysis on employee relations trends, grievances, and disciplinary actions.
4. Policy Development and Implementation:
- Assist in the development and review of HR policies and procedures to ensure they align with legal requirements and best practices.
- Communicate policies and procedures to employees and managers, providing guidance and clarification as needed.
5. Performance Management:
- Support the performance appraisal process, including assisting managers and employees with documentation and performance discussions.
- Help track performance reviews and support the development of performance improvement plans where necessary.
6. HR Projects and Initiatives:
- Participate in HR projects and initiatives, such as employee engagement programs, wellness activities, and diversity and inclusion efforts.
- Contribute to the continuous improvement of HR processes and practices.
Required Skills
- Hris
- Microsoft Office Suite: Xp
- Idustrial Relations
Candidate Requirements
Qualifications and Requirements:
- Education: Bachelor’s degree in Human Resources, Industrial Relations, Law, or a related field.
- Experience: 1-3 years of experience in an HR Officer role with a strong focus on Industrial Relations (Non Negotiable) , preferably within a BPO or similar environment.
· Knowledge:
- Solid understanding of labour laws, industrial relations practices, and HR policies.
- Experience in handling employee grievances, disciplinary actions, and investigations.
· Skills:
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Strong analytical and problem-solving abilities.
- High attention to detail and organizational skills.
- Proficiency in Microsoft Office Suite and HR software or HRIS systems.
24 people have applied for this job. 425 people have viewed this job.
About Callforce Direct
Since our establishment in 2000, callforce has developed a sound reputation for providing outsourced people solutions that allow our clients to enjoy a number of operational and financial benefits. We combine our HR expertise with the knowledge of our client's environment to design, implement and manage outsourced people solutions, resulting in improved business performance for our clients.
We provide a range of standalone services or a combination
thereof, based on your needs:
Permanent Recruitment, Flexible Staffing, BPO Services, Specialist SWAT Teams,
ShadowMatch Assessments, HR Management, IR Management, Payroll Services and
Workforce Management
A key component of our success has been maintaining strategic relationships with our clients by developing expertise of their environment, challenges and other needs, thereby ensuring that we deliver consistently. We provide our clients with a devoted team of professionals who play a vital role in assisting them in meeting their operational and strategic objectives. This is the reason why so many industry leaders have chosen to collaborate with Callforce.
Our Mission:
Callforce wants to improve the lives of the South African people by supporting
sustainable job creation throughout the country, which promotes economic
development in Africa and empowers people to grow. Our purpose is to help people to grow beyond
their wildest dreams. This is what
drives us and makes us proud to be Callforce!
Our Values:
People always come first at Callforce
We embrace change and innovation
We value open transparent communication
We believe in the power of teamwork
Our flexibility sets us apart
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