- Benoni
- Salary: R8 000.00 - R9 000.00 Per Month
- Job Type: Permanent
- Sectors: Call Centre
- Reference: QA2024
Vacancy Details
Employer: National Risk Managers ( Affinity Health)
Our Quality Assurance department is looking for experience QA Agents to monitor and maintain quality and compliance standards for sales calls and applications.
Key Responsibilities:
Verify Member Information on Sales Calls:
•Search telephony source(s) for sales voice recordings
•Listen attentively to sales voice recordings
•Verify that member’s details have been correctly captured
•Update/correct member information, on CRM, per sales call (Names, Email address, ID numbers)
Audit Sales Application for Accuracy and Compliance:
•Verify correctness and application of Sales’ “needs analysis”
•Assess suitability of product(s) sold for member’s identified needs
•Verify that benefits have been correctly/accurately communicated
•Identify and report potential financial risk factors contained in calls/applications
•Verify accuracy of CRM notes against sales call
•Check that all compliance requirements have been correctly executed
•Confirm that all required essential support documentation is accounted for
•Request outstanding support documentation from relevant source(s)
•Disposition policies to either activate, send for endorsement, cancel or sendback
•Complete QA scorecard
Perform Prescribed Administrative Duties:
•Conduct and submit “Self-Check” for QA process completeness
•Create query tickets for enquiries to Supervisors and coaches
•Record send back reasons for each send back
•Capture daily activities on Google Sheets
•Update inception dates for all active policies (system bug prohibiting)
•Perform ad hoc duties as and when allocated by Supervisor
Required Skills
- Excellent Communication Skills
- Excellent Time Management Skills
- Computer Literacy Skills And Experience
Candidate Requirements
Essential Qualifications:
•Matric
Essential Experience:
•1 Year QA experience/ Customer care experience
•1 Year datacapturing experience
Knowledge and Skills:
•Excellent listening skills
•Interpersonal skills
•Good verbal and written communication skills
•Demonstrable computer skills (MS Office i.e. Excel)
•Good record keeping and data capture skills
•Good Time Management skills
Please Note: If you have not received a response within two weeks of applying, please consider your application not suitable for this role at that current moment.
83 people have applied for this job. 808 people have viewed this job.
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