Customer Care Agent

Cape Winelands
Salary: Market Related
Job Type: Permanent
Sectors: Admin
Reference: SW004883/AM

Apply before Nov 27 2024 | 21 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

Techno Park, Stellenbosch. My client is a world leader in the development of specialised electronic equipment used in sports, specifically golf.The purpose for the Customer Care Agent is for there to be a first line of support services, which involves assist clients with diagnosing, troubleshooting and resolving any issues they might experience with the company products.

Key tasks and responsibilities:

To be successful as a Customer Care Agent, you should have a pleasant personality and patiently assist clients. You should also be able to deal with any customer complaints in a timely and effective manner, whilst proactively engaging existing clientele. Multitasking and stress management skills are essential for this position. Ultimately this position serves as our direct contact feature with our clientele
Handle general customer queries
Diagnose and troubleshoot customer problems
Resolve fundamental product technical issues
Assisting and Training customers on company Products and Software
Handle customer complaints.
Reporting Customer issues
Product and Software Testing

Requirements include:

High school certificate; additional certification in Client Services Management a plus
1+ years' experience in a similar role
Driver’s License Own / reliable transport required
Fluent in English, any additional language is a plus
Ability to work shifts and weekends
Key knowledge of or an interest in Golf is a plus
Strong Technical Skills

Competencies, attributes and skills required:

Proficiency in Microsoft Office Suite
Strong attention to detail
Strong conflict and change management skills
Strong communication and interpersonal skills
Ability to be resourceful and proactive when issues arise
Strong organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
Professional attitude and appearance
Solid written and verbal communication skills
Honesty & Integrity
Eager to work in a fast-paced and dynamic environment
Critical thinker and strong problem-solving skills
Able to handle pressure and meet deadlines.
Motivated, hardworking and enthusiastic individual
Able to work independently and be a Team player

The different shift hours include:

Early Shift - 8:00am till 5:00pm
Late Shift - 13:30pm till 22:00pm
Grave Shift - 17:30pm till 02:00am

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.