Vacancy Details
Employer: Jordan Human Resources
In addition to this ensure Sales administration functions are effectively managed to improve operations processes, reduce associated cost and improve customer service offering
MINIMUM REQUIREMENTS
- Minimum 5 years sales and marketing experience on a strategic level in a business to business environment with an operational background in logistics and/or warehousing being an advantage
- Excellent communication skills
- Advanced MS Office skills
- Above average computer literacy
- Compile required reports
- Analytical
- Excellent administrative skills
- Excellent management and leadership skills
- Strong written and communication skills
- Gather data from various sources and analyse information, this includes volumes, revenue, complaints etc.
- Produce required CRM weekly, month end, annual and other strategic reports timeously for stakeholders of the CRM department. Proactively identify area where value may be added
- Provide summary KPI reports for all customers in the Warehouse and Logistics division as well as other related services as per agreed customer expectation
- Manage the relationship with data intelligence, Customer service department and other relevant departments to ensure data is accurate to meet the CRM departments reporting and intelligence requirements
- Resolve any issues as they arise
- Maintain a strong knowledge and understanding of the data available for usage
- Develop, implement and monitor processes with the support and approval of the HOD Customer Relations to ensure efficiency and effectiveness within the CRM department
- Processes are to be aligned to company strategy and aimed at meeting customer expectations
- Investigate critical customer issues and recommend solutions for customers HOD Customer Relations
- Plan and coordinate customer visits/functions in line with Value customer visit policy
- Ensure customer satisfaction and problem resolution timeously
- Work closely with the Customer Service Representatives to ensure customer satisfaction and problem resolution
- Coordinate the involvement of Value personnel, including operations, IT and other management resources in order to meet account performance objectives and customers’ expectations
Ensure all reports are vetted and submitted on time to HOD Customer Relations
- Weekly Call Cycle
- Weekly Robot report
- Weekly CRM report
- Customer reports requested from Time to Time
- Monthly KPI reports with relevant Penalties where applicable
- Grow existing business with customer and introduce additional services to existing offering
- Maintain SLA agreements with Customers in terms of the following:
- Claims
- POD’s
- Payment Terms
- Customer KPI’s
- Achieve key performance indicators defined by HOD Customer Relations
- Complete customer plans aligned to Value strategy
- Maintain high customer satisfaction ratings aligned to Value strategy
- Manage key CRM reports
- Manage departmental processes aligned to Value strategy
- Manage Customer Intelligence Team
NEW BUSINESS LEADS AND ADHOC QUOTES
- Capture New Business Leads and allocate according to the area and service requirement
- Compile one pager adhoc quotes for New Business and CRM
- Keep a register of all new Adhoc quote submitted
- Facilitate customer meetings by booking the boardroom and setting up the refreshments and equipment for the day
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About Jordan Human Resources
We’ve been building better teams since 2004 with operating offices in Gauteng and
Cape Town, and since 2019 extended our reach with an active international footprint.
In September 2019, Vinton Holdings (Pty) Ltd acquired and became the proud owner of JorDan Human Resources.
Trusted by globally-recognised companies within the medical locum, perm and temporary markets, our flexible approach and network of legendary individuals continues to create real impact and help solve your business challenges. Fortunately, you don't have to wonder where to hire Phlebotomists, Medical Technologists, Registered Nurses & Enrolled Nurses anymore.
JorDan HR is the premier medical staffing agency for registered health professionals.
Whatever the problem, we’re part of the solution. The goal is to develop customised approaches that fit. Period.
Our size is our strength. We’re small enough to care but big enough to make an impact.
Genuine passion and enthusiasm for what we do, combined with a no bull attitude and a deep understanding of our sectors enable us to respond and adapt swiftly to clients’ needs.
Our group mission is to enhance our candidates’ lives as well as contributing positively to our clients‘ bottom line. Our established international footprint offers dedicated personal service, strong relationship building, ethical business practices, networking and professional search and recruitment, adding value within our chosen specialty industries.
Our home in Africa and our deep roots in the African People Management field gives us the ability to provide Key Insights and Actionable Market Intelligence to leading organizations wishing to enter the African market or expand their reach in Africa.
Compliance at its best. With continuous improvement in compliance and vetting procedures, JorDan HR, together with our independent verification partners, offer you peace of mind that is unmatched by competitors.
We move, connect, hustle, and stay humble.
You should work with us. Period.
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