- Cape Town CBD
- Salary: Market Related
- Job Type: Permanent
- Sectors: Call Centre
- Benefits: Medical Aid Pension Bonus Training Maternity Leave Free Transport
- Reference: USCustomerservice/KV2
Vacancy Details
Employer: EXL Service
We are seeking a highly motivated and customer-focused individual to join our team as a US Insurance Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to policyholders, assisting with policy inquiries and changes, and resolving customer complaints or issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Assist customers with policy changes, payment processing, and claims inquiries
- Educate customers on coverage options and policy features
- Resolve customer complaints or issues in a positive and efficient manner
- Maintain accurate customer records and documentation
- Collaborate with other departments to ensure excellent customer service delivery
Required Skills
- Customer Care
- Well Spoken
- Empathy
Candidate Requirements
Qualifications
- Matric or equivalent pass
- 6 months or more experience in Call Centre (English Speaking customers)
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office suite and customer service software applications
Availibility to work night shifts
If you have a passion for helping customers and providing top-notch service, we would love to hear from you. Apply now to join our team as a US Insurance Customer Service Representative.
110 people have applied for this job. 952 people have viewed this job.
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