- Johannesburg
- Salary: Market Related
- Job Type: Permanent
- Sectors: Sales Research
- Reference: 104553
Vacancy Details
Employer: IQbusiness South Africa
We have an exciting opportunity for a Customer Support Specialist to provide customer support to internal stakeholders as well as external clients, through the set-up, administration and maintenance of projects and products executed through the IQbusiness Insights platform.
The successful candidate will be responsible to set-up new clients, create projects and services; complete all stakeholder requests, monitor survey health and data integrity, taking into consideration SLA’s and ensuring completion within client service level agreements [SLA’s].
Roles & Responsibilities:
- Client and Stakeholder Support: Provide support to clients, team members and internal stakeholders.
- Problem Solving, Quality & Improvement: Play an active role in identifying problems and applying resolutions. Track issues and “bugs” affecting users.
- Operational Tasks: Carry-out operational tasks, including in-platform technical project set-up; data cleaning; file management and uploading; survey scripting, testing and deployment as well as project monitoring.
- Operational Administration: Carry-out administrative tasks related to customer support including ticket review and resolution.
- Personal Development: Drive personal development aligned with OKR’s through self-teaching and knowledge sharing.
- Quality: Ensure quality throughout project completion related processes.
Competencies
- Ability to support multiple stakeholders in a highly responsive, fast-paced environment
- General knowledge of market research as an industry would be ideal
- Passion for problem-solving with general and technical problem-solving abilities
- Cross-departmental collaboration
- Project management skills
- Effective communication skills
- Effective at multi-tasking
- Eager to learn and master new skills
- Approachable “go-to” person
- Adaptable
- Analytical thinker
- Attention to detail
- Process oriented approach to work
- Customer-focused
- Time management skills
- Strives for service delivery excellence
Requirements
- Matric
- Minimum 1+ [one] years’ practical experience in a customer support; technical support; research; project management; product development or Information Technology [IT] role.
- Curent relevant qualification certifications [if relevant].
- Proficient in Microsoft and Office tools; specifically, MS Teams, MS Outlook, SharePoint, Excel, PowerPoint, and Word.
- Proficient in Google applications.
- Competence and experience using software and tools such as CSS and HTML is advantageous.
Please note: As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID and qualification verification
IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals
48 people have applied for this job. 290 people have viewed this job.
About IQbusiness South Africa
IQbusiness is the largest independent management consulting firm in South Africa. Since 1998, we have helped our clients solve their problems by providing innovative, fast and cost-effective solutions. Our methods and frameworks, drawn from our 20 years of international and local experience, allow us to deliver client value early and continuously. Our flexible, Agile approach includes:
CONSULTING:
Assigning our teams to design and implement solutions
RESEARCH:
Leveraging our research and that of our partners
CONTRACTING:
Deploying our experts to fill skills gaps
While we are a for-profit company, we are a mindful and purposeful one too. As a certified B Corporation and Conscious Companies Award winner, we are committed to using our business as a force for good to help grow people, organisations, and Africa.
Visit www.iqbusiness.net for more.
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