Professional Services Consultant Join a dynamic team and thrive in a collaborative environment withtalented professionals.We are seeking a dedicated analyst to manage the onboardingprocess for our new clients and affiliate POS system, overseeprojects to enhance the implementation of our software in customerhotels, and engage with customers to ensure their success.

Key responsibilities:

● Manage the onboarding process for new clients and our
affiliate POS system.
● Oversee projects to help customers seamlessly integrate
our software into their operations.
● Provide expert consultation to clients, advising on the best
solutions within our system to meet their business needs.
● Maintain an in-depth understanding of our POS, software
products, and services.
● Engage with customers to ensure satisfaction and address
any operational requirements.
● Feedback ideas and solutions to the business.
● Assist with product quality control client adoption of new
features.
● Represent our products and services.

Requirements:

● Operational expertise in our POS, software products, and
services.
● Ability to consult with clients at a business level, offering
tailored solutions.
● Willingness to travel internationally.
● Compliance with vaccination requirements for certain
countries.

Job description (Details of the
position i.e. duties):

- Engage with new clients to gain an understanding of their
business requirements and architecture
- Onboarding new clients to our software
- Project Management of implementation projects
- Conduct client system audits and and reports
- Project Manage consulting projects (including financial
interfaces)
- Develop and maintain client system usage assessments
- Ongoing review and maintenance of consulting process
flows and project documentation - in progress
- Identify new professional service offerings and propose to
management
- Attending to consultative queries
- Compiling client-facing documentation in line with
consulting projects
- Assist Sales team with consulting-type queries during sales
cycle, when needed/asked
- Attend consulting mentorship sessions with Mike and
contribute to Consulting Handbook
- Compile and prepare consulting video coffee chats / demo
videos when relevant
- Proposal/implementation/involvement in professional
service package offerings
- Report progress back to business
- Assist with sensitive customer sites
- Liaise with 3rd party integration partners to help
troubleshoot client issues, help resolve client issues and to
set up demos/discussion sessions with our clients
(especially during the reboot packages, while the client is
determining best options

Experience, Qualifications and
skills:

- This person must have exceptional administrative skills
- This person must be able to pick up software applications
and understand business processes
- This person should have project management, key account
management, client onboarding skills and excellent written
and verbal communication skills
- Knowledge of the tourism/hospitality industry is a plus

Categorisation:

- Application Support
- Project Management
- Key Account Management

Sector: Hospitality, Tourism, Software Services

Work type: Full time, remote with certain essential meetings to be attended in person