Vacancy Details
Employer: Datafin Recruitment
ENVIRONMENT:
A dynamic Internet Service & Network Specialist seeks the technical expertise of a Network Engineer whose core role will be to contribute high-level support such as strategic planning of network upgrades and high-level network performance analyses. You will focus on the maintenance of customer ICT networks as part of IT Managed Services offerings provided to customers. Support functions will extend from testing and troubleshooting problems to regular maintenance. You will need Matric/Grade 12, a suitable IT-related tertiary qualification & have CCNA/FortiGate or equivalent Certification with a minimum of 5 years work experience delivering Network Security Services in a customer environment.
DUTIES:
Implementation, maintenance, monitoring and management of network security infrastructure and capability (hardware and software solutions) -
- Analyse and solve common and (some) complex network problems through reasoning, troubleshooting and innovative thinking.
- Develop and maintain a professional working relationship with the clients and client end-users in support of the Service Delivery Manager and Network Security Technical Manager.
- Create and update documentation related to installation procedures and troubleshooting of network incidents.
- Maintain record via timely updates to Heat, including accurate information pertaining to actions taken, resolution description and resolution date/time.
- Liaise with 3rd party vendors to resolve escalated incidents, problems, and queries.
- Maintain service and quality levels according to of the company business standards, processes, and procedures.
- Communicate oral or written feedback and technical information to all levels of end-users and customer IT management.
- Resolve all incidents and fulfil all service requests within contracted SLA’s.
- Create and update documentation related to installation procedures and troubleshooting of network incidents.
- Communicate oral or written feedback and technical information to all levels of end-users and customer IT management.
REQUIREMENTS:
- Matric or Grade 12.
- Tertiary IT Qualification.
- CCNA or equivalent, FortiGate or equivalent.
- At least 5+ years’ experience delivering Network Security Services in a customer environment.
ATTRIBUTES:
- Excellent Communication and Interpersonal skills.
- Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind INTERNAL and EXTERNAL HR and IT policies in place.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
4 people have applied for this job. 203 people have viewed this job.
About Datafin Recruitment
Datafin was established in 1999 due to the need for a specialized IT recruitment solution. We offer a personalized and flexible recruitment service, specializing in providing both client and candidate with the perfect fit. We pride ourselves on the fact that we have established relationships with industry leaders as well as access to some of the most skilled and sought after candidates in the industry. Our database of over 25 000 candidates, cutting edge internal IT systems and extensive PPC marketing has ensured that we at the top of our game and one of SA’s leading recruitment agencies.
More Jobs at Datafin Recruitment
Senior Backend Engineer (Postgres, Python, RDBMS) (CPT Remote)
- Cape Town
- Job Type: Permanent
- Posted 19 Sep 2024 | 28 Days left
Senior Data Engineer (Kafka, Python, Elasticsearch) (CPT Remote)
- Cape Town
- Job Type: Permanent
- Posted 19 Sep 2024 | 28 Days left
Intermediate Python Developer (Remote)
- Cape Town
- Job Type: Permanent
- Posted 19 Sep 2024 | 27 Days left
Lead Python Developer (Remote)
- Cape Town
- Job Type: Permanent
- Posted 19 Sep 2024 | 27 Days left