We have an excellent opportunity for an experienced, driven and ambitious Debtors Manager. You must have a can do attitude and is willing to join this fantastic team.

Responsibilities:

Policy and Procedures

• Ensure that the credit and billing policies are developed for approval, communicated to operational divisions, and adhered to
• Ensuring uniformity in customer naming conventions and confirming accuracy of beneficiary banking details.

Debt Collection Management

• Develop and implement debt collection strategies to reduce outstanding debts and improve cash flow.
• Review and monitor debtor accounts to identify overdue invoices and delinquent accounts.
• Contact debtors via phone, email, and mail to negotiate payment plans and resolve outstanding issues.
• Maintain accurate records of debtor communications and payment arrangements3.

Billing

• Ensure that correct billing occurs and that all discrepancies and irregularities are analysed and rectified
• Drive and oversee billing process

Dispute Resolution

• Investigate and resolve customer disputes related to billing or payment discrepancies.
• Collaborate with relevant departments to address and rectify issues affecting debt collection.

Reporting and Analysis

• Prepare and present regular reports on debtor accounts, aged debt analysis, and collections progress to senior management

Team Leadership

• Supervise and support a team of debt collection specialists.
• Provide guidance, training, and motivation to ensure team targets and KPIs are met.

 Relationship Management

• Build and maintain strong relationships with clients, internal stakeholders, and external collection agencies.
• Collaborate with sales and customer service teams to address customer issues and facilitate timely payments.

Adhoc

• Assist with annual audit, provide auditors with relevant information to verify accounts • Ad hoc duties as required

Key Skills

• Proven experience in debt collection and debtor management, ideally in a supervisory or managerial role.
• Strong negotiation and communication skills to effectively engage with debtors and resolve issues.
• Leadership and team management abilities.
• Excellent organizational and time management skills.
• Attention to detail and accuracy in record-keeping.
• Strong problem-solving skills and the ability to work under pressure.
• Customer-oriented mindset with the ability to maintain positive client relationships.